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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
7
Konsumentenverhalten
7
Arbeitsverhalten
6
Beziehungsmarketing
6
Relationship marketing
6
Work behaviour
6
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Service quality
5
customer citizenship behaviors
4
customer-based brand reputation
4
customer affective commitment
3
Customer citizenship behaviors
2
Customer perceived support
2
Dienstleistungssektor
2
Perceived procedural justice
2
Service industry
2
customer perceived support
2
customer satisfaction
2
marketing
2
organizational citizenship behaviors
2
target-based customer citizenship behaviors
2
Betriebliche Wertschöpfung
1
Brand image
1
Confidence
1
Corporate reputation
1
Customer integration
1
Customer service
1
Emotion
1
Employee retention
1
Firmenimage
1
Gerechtigkeit
1
Holiday behaviour
1
Justice
1
Kundenintegration
1
Kundenservice
1
Markenimage
1
Misplaced products
1
Mitarbeiterbindung
1
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Article
5
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English
5
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Ahmed Hassaan Mohammed Ali
3
Song, Jing
3
Chan, Kimmy Wa
1
Choi, Laee
1
Gong, Taeshik
1
Lotz, Sherry L.
1
Zhang, Min
1
Zhang, Ruixue
1
Zhou, Mingjian
1
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International journal of management, economics and social sciences : IJMESS
2
Journal of service research : JSR
1
Review of marketing science
1
The service industries journal
1
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ECONIS (ZBW)
5
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1
You reap what you sow : how customer perceptions of justice and support enhance
customer
citizenship
behaviors
Ahmed Hassaan Mohammed Ali
;
Song, Jing
- In:
International journal of management, economics and …
12
(
2023
)
3
,
pp. 249-278
voluntary behaviors (i.e.,
customer
citizenship
behaviors
[CCBs]). Thus, drawing upon the theories of social exchange …
Persistent link: https://www.econbiz.de/10014368541
Saved in:
2
The impact of customer perceived support on target-based
customer
citizenship
behaviors
: the mediating effects of brand reputation and satisfaction
Ahmed Hassaan Mohammed Ali
;
Song, Jing
;
Zhang, Min
- In:
International journal of management, economics and …
11
(
2022
)
2/3
,
pp. 140-164
Customers' voluntary behaviors (i.e.,
customer
citizenship
behaviors
, CCBs) are of ever-increasing interest, given that …
Persistent link: https://www.econbiz.de/10013415845
Saved in:
3
The impact of customer perceived justice on target-based
customer
citizenship
behaviors
: the mediating effects of customer trust and affective commitment
Ahmed Hassaan Mohammed Ali
;
Song, Jing
- In:
Review of marketing science
21
(
2023
)
1
,
pp. 295-326
Persistent link: https://www.econbiz.de/10014364962
Saved in:
4
Exploring antecedents of
customer
citizenship
behaviors
in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
5
Do employee citizenship behaviors lead to
customer
citizenship
behaviors
? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
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