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Customer satisfaction
Consumer behaviour
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Hotel industry
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Dienstleistungsqualität
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selection attributes
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Selection attributes
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content superiority
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importance-performance analysis (IPA)
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service differentiation
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Journal of travel and tourism marketing
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1
Saving the hotel industry : strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185212
Saved in:
2
Customer views on comprehensive green hotel
selection
attributes
and analysis of importance-performance
Quan, Lanji
;
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 535-554
Persistent link: https://www.econbiz.de/10014234582
Saved in:
3
Exploring competitive hotel
selection
attributes
among guests : an importance-performance analysis
Kim, Jinkyung Jenny
;
Lee, Youngseok
;
Han, Heesup
- In:
Journal of travel and tourism marketing
36
(
2019
)
9
,
pp. 998-1011
Persistent link: https://www.econbiz.de/10012179515
Saved in:
4
Customer satisfaction with Korean restaurants in Australia and their role as ambassadors for tourism marketing
Min, Kye-hong
;
Lee, Timothy Jeonglyeol
- In:
Journal of travel and tourism marketing
31
(
2014
)
3/4
,
pp. 493-506
Persistent link: https://www.econbiz.de/10010395942
Saved in:
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