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~subject:"Customer satisfaction"
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Customer satisfaction
Soziale Beziehungen
8,270
Social relations
8,258
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1,514
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1,499
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1,428
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social interaction
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4
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1
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1
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1
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1
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1
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1
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1
Chan, Kimmy Wa
1
Chen, Junsong
1
Chen, Li-chan
1
Chen, Pei-Chi
1
Chen, Shuping
1
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Journal of business research : JBR
7
International journal of hospitality management
4
Journal of retailing and consumer services
4
International journal of contemporary hospitality management
3
Neue betriebswirtschaftliche Forschung : Nbf
3
Psychology & marketing
3
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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Positives Management : zentrale Konzepte und Ideen des Positive Organizational Scholarship
2
Tourism management perspectives : TMP
2
Asia Pacific journal of marketing and logistics
1
CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim
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Career development international : the journal for executive, consultants, academics and individuals
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Electronic commerce research and applications
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Gabler research
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Gender in management : an international journal
1
International journal of business communication : IJBC ; a publication of the Association of Business Communication
1
International journal of business excellence : IJBEX
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International review on public and nonprofit marketing : official publication of the International Association on Public and Nonprofit Marketing
1
Journal of African business
1
Journal of business-to-business marketing
1
Journal of consumer psychology : JCP ; the official journal of the Society for Consumer Psychology
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality marketing & management
1
Journal of marketing management : MM
1
Journal of service management
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Management science : journal of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
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1
Factors influencing behavioral intentions in livestream shopping : a cross-cultural study
Ni, Shaowen
;
Ueichi, Hideo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460857
Saved in:
2
Impact of virtual reality immersion on customer experience : moderating effect of cross-sensory compensation and social interaction
Mou, Yupeng
;
Fan, Jiao
;
Ding, Zhihua
;
Khan, Inayat
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 26-47
Persistent link: https://www.econbiz.de/10014486651
Saved in:
3
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
4
Insights into managerial responses to repeat customers : the moderating role of social influence and revisit intention
Ji, Xiaoxian
;
Nicolau, Juan Luis
;
Liu, Xianwei
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4330-4347
Persistent link: https://www.econbiz.de/10014430112
Saved in:
5
The impact of tourist–robot interaction on tourist engagement in the hospitality industry : a mixed-method study
Fang, Shujie
;
Han, Xiaoyun
;
Chen, Shuping
- In:
The Cornell hospitality quarterly
64
(
2023
)
2
,
pp. 246-266
Persistent link: https://www.econbiz.de/10014253110
Saved in:
6
The price of good friendships : examining the roles of relationship norms and perceived controllability in service failure encounters
Li, Zongchao
;
Tao, Weiting
;
Wu, Linwan
- In:
International journal of business communication : IJBC …
60
(
2023
)
1
,
pp. 105-129
Persistent link: https://www.econbiz.de/10014228978
Saved in:
7
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
8
The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
9
The influence of interpersonal relationships on brand-related behaviors for gifted brands
Carnevale, Marina
;
Kachersky, Luke
- In:
Journal of consumer psychology : JCP ; the official …
33
(
2023
)
2
,
pp. 346-362
Persistent link: https://www.econbiz.de/10014289843
Saved in:
10
Le rôle de l'environnement des services et de l'interaction sociale sur l'expérience des clients et des employés dans le cadre d'un café : le cas du Vietnam
Tran Xuan Quynh
-
2020
Persistent link: https://www.econbiz.de/10012661534
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