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~subject:"Customer service"
~subject:"Forecast"
~subject:"Verkaufspersonal"
~type:"article"
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Customer service
Forecast
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Automotive services industry
286
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286
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76
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76
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65
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65
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50
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Freyssenet, Michel
4
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The second automobile revolution : trajectories of the world carmakers in the 21st century
22
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Behavioral Branding : wie Mitarbeiterverhalten die Marke stärkt
2
International journal of retail & distribution management
2
Jahrbuch der Absatz- und Verbrauchsforschung
2
Journal of retailing and consumer services
2
Services marketing quarterly
2
African journal of economic and management studies : AJEMS
1
Frontiers of business research in China : selected publications from Chinese universities
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
Hitotsubashi journal of economics
1
International journal of automotive technology and management : IJATM
1
International journal of quality and service sciences
1
International journal of services and operations management
1
Journal of vocational behavior
1
Kundenbeziehungen im Dienstleistungsbereich
1
MIS quarterly executive
1
Marktorientierte Unternehmensführung : Reflexionen - Denkanstöße - Perspektiven ; Festschrift für Heribert Meffert zum 60. Geburtstag
1
Mastering the Automotive Challenges
1
Neue Herausforderungen an das Dienstleistungsmarketing
1
The journal of personal selling & sales management : JPSSM
1
Total quality management & business excellence
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ECONIS (ZBW)
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1
The effect of organisational sales management on dealership performance
Kida, Sekai
;
Heller, Daniel Arturo
;
Tamura, Yusuke
; …
- In:
International journal of automotive technology and …
23
(
2023
)
2/3
,
pp. 144-170
Persistent link: https://www.econbiz.de/10014391783
Saved in:
2
Using a digital services capability model to assess readiness for the digital consumer
Wulf, Jochen
;
Mettler, Tobias
;
Brenner, Walter
- In:
MIS quarterly executive
16
(
2017
)
3
,
pp. 171-195
Persistent link: https://www.econbiz.de/10011759067
Saved in:
3
TQM at car dealerships with better sales performance : a multiple case study
Souza, Marcelo A.
;
Borchardt, Miriam
;
Pereira, …
- In:
Total quality management & business excellence
31
(
2020
)
14
,
pp. 1621-1638
Persistent link: https://www.econbiz.de/10012312250
Saved in:
4
Geisterfahrer bei Facebook
Watson, Mary Anne
;
Lopiano, Gabrielle R.
- In:
Harvard-Business-Manager : das Wissen der Besten
38
(
2016
)
5
,
pp. 90-97
Persistent link: https://www.econbiz.de/10011535472
Saved in:
5
Should we fire him for that post?
Watson, Mary Anne
;
Lopiano, Gabrielle R.
- In:
Harvard business review : HBR
94
(
2016
)
3
,
pp. 103-107
Persistent link: https://www.econbiz.de/10011453152
Saved in:
6
Customers' service quality perception in automotive repair
Izogo, Ernest Emeka
- In:
African journal of economic and management studies : AJEMS
6
(
2015
)
3
,
pp. 272-288
Persistent link: https://www.econbiz.de/10011474163
Saved in:
7
Sales technologies, sales force management, and online infomediaries
Kuruzovich, Jason
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
2
,
pp. 211-224
Persistent link: https://www.econbiz.de/10009745296
Saved in:
8
Computer assisted sales processes in automotive retailing
Taylor-West, Paul
;
Saker, Jim
- In:
International journal of retail & distribution management
40
(
2012
)
7
,
pp. 493-509
Persistent link: https://www.econbiz.de/10009572903
Saved in:
9
Does the performance of other functions in the frontline influence salesperson conflict?
Arndt, Aaron D.
;
Karande, Kiran
;
Harkins, Jason
- In:
International journal of retail & distribution management
40
(
2012
)
9
,
pp. 717-736
Persistent link: https://www.econbiz.de/10009614686
Saved in:
10
Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? : findings from automobile dealerships
Arndt, Aaron D.
;
Karande, Kiran
- In:
Journal of retailing and consumer services
19
(
2012
)
3
,
pp. 353-359
Persistent link: https://www.econbiz.de/10009541791
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