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Customer service
Call centres
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field
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habitus
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Automated menus
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IVR systems
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Navigation
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Spatial metaphors
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Virtual service
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practice theory
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service-dominant logic
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transformative service research
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value facilitation
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value production phase
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value propositions
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well-being
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Betriebliche Wertschöpfung
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Bourdieu's theory of practice
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Callcenter
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Dienstleistungsqualität
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IVR system
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USA
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Journal of service management
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The voice-to-technology (V2T) encounter and the call centre servicescape : navigation, spatiality and movement
Ellway, Benjamin P. W.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 349-368
Persistent link: https://www.econbiz.de/10010384973
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