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Deriving trust-supporting design knowledge for AI-based chatbots in customer service : a use case from the automotive industry
Sonntag, Martin
;
Mehmann, Jens
;
Teuteberg, Frank
- In:
Journal of organizational computing and electronic commerce
33
(
2023
)
3/4
,
pp. 178-210
Persistent link: https://www.econbiz.de/10014554236
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