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Customer service
Firm performance
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Salespeople
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Unternehmenserfolg
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Verkaufspersonal
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Canada
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Dienstleistungsqualität
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Führungsstil
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Kanada
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Service quality
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Arbeitsleistung
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Arbeitsverhalten
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Arbeitszufriedenheit
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Customer satisfaction
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Job satisfaction
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Kundenzufriedenheit
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Work behaviour
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Beziehungsmarketing
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Einzelhandel
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Kundenservice
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Retail trade
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Kontingenztheorie
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Kundenintegration
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Learning organization
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Leistungsmotivation
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Lernende Organisation
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Mengüç, Bülent
4
Auh, Seigyoung
3
Boichuk, Jeffrey P.
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Fisher, Michelle
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Haddad, Abeer
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Katsikeas, Constantine S.
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Wang, Fatima
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Yeniaras, Volkan
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Journal of business research : JBR
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Journal of service research
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Journal of service research : JSR
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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1
Customer participation variation and its impact on customer service performance : underlying process and boundary conditions
Mengüç, Bülent
;
Auh, Seigyoung
;
Wang, Fatima
- In:
Journal of service research
23
(
2020
)
3
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012265762
Saved in:
2
The role of climate : implications for service employee engagement and customer service performance
Mengüç, Bülent
;
Auh, Seigyoung
;
Yeniaras, Volkan
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 428-451
Persistent link: https://www.econbiz.de/10011685008
Saved in:
3
Customer orientation dissimilarity, sales unit identification, and customer-directed extra-role behaviors : understanding the contingency role of coworker support
Mengüç, Bülent
;
Boichuk, Jeffrey P.
- In:
Journal of business research : JBR
65
(
2012
)
9
,
pp. 1357-1363
Persistent link: https://www.econbiz.de/10009562019
Saved in:
4
The contingency effect of service employee personalities on service climate : getting employee perceptions aligned can reduce personality effects
Auh, Seigyoung
;
Mengüç, Bülent
;
Fisher, Michelle
; …
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 426-442
Persistent link: https://www.econbiz.de/10009491361
Saved in:
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