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~subject:"Customer service"
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Customer service
Emotion
12
Experiment
8
Negotiations
7
Verhandlungen
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Behavioral economics
5
Nudge
5
Prospect Theory
5
Prospect theory
5
Satisfaction
5
Social Marketing
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Social marketing
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Social relations
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Soziale Beziehungen
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Verhaltensökonomik
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Social norm
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Soziale Norm
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Zufriedenheit
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Bargaining theory
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Führungskräfte
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Führungsstil
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Leadership style
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Managers
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Norm-Nudges
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Organizational behaviour
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Social Norms
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Verhalten in Organisationen
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Arbeitsgruppe
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Betrieblicher Konflikt
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Confidence
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Consumer behaviour
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Dispute settlement
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Konfliktregelung
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Konsumentenverhalten
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Kundenservice
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Team
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Cheshin, Arik
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Kleef, Gerben A. van
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Amit, Adi
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Gabriel, Allison S.
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Moran, Christina M.
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Human resource management review
1
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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ECONIS (ZBW)
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The interpersonal effects of emotion intensity in customer service : perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfact...
Cheshin, Arik
;
Amit, Adi
;
Kleef, Gerben A. van
- In:
Organizational behavior and human decision processes : …
144
(
2018
),
pp. 97-111
Persistent link: https://www.econbiz.de/10011843755
Saved in:
2
Enhancing emotional performance and customer service through human resources practices : a systems perspective
Gabriel, Allison S.
;
Cheshin, Arik
;
Moran, Christina M.
; …
- In:
Human resource management review
26
(
2016
)
1
,
pp. 14-24
Persistent link: https://www.econbiz.de/10011429266
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