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~subject:"Customer service"
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Customer service
Online-Handel
48
Online retailing
47
E-commerce
43
Electronic Commerce
43
Consumer behaviour
33
Konsumentenverhalten
33
e-tailing
33
E-tailing
25
Einzelhandel
18
Retail trade
18
Dienstleistungsqualität
14
Service quality
14
Customer satisfaction
11
Kundenzufriedenheit
11
Beziehungsmarketing
8
Relationship marketing
8
e-commerce
8
E-Tailing
7
Distribution channel
6
Internet
6
Vertriebsweg
6
Internet marketing
5
Online-Marketing
5
Brand image
4
E-Commerce
4
Kundenservice
4
Lieferkette
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Markenimage
4
Quality management
4
Qualitätsmanagement
4
Supply chain
4
Website
4
Beschwerdemanagement
3
Brand
3
Brand management
3
Complaint management
3
India
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Indien
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Logistics
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Chawla, Vaibhav
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Chen, Shan
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Droge, Cornelia
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Gelbrich, Katja
1
Gäthke, Jana
1
Heim, Gregory
1
Kamble, Aakash Ashok
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Koufteros, Xenophon
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Massad, Nelson
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Saxena, Shilpi
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Tähtinen, Jaana
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Decision sciences : DS
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International journal of business information systems : IJBIS
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Journal of service research
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Journal of service theory and practice
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ECONIS (ZBW)
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A cross-national service strategy to manage product returns : e-tailers' return policies and the legitimating role of the institutional environment
Gäthke, Jana
;
Gelbrich, Katja
;
Chen, Shan
- In:
Journal of service research
25
(
2022
)
3
,
pp. 402-421
Persistent link: https://www.econbiz.de/10013395973
Saved in:
2
Dimensions of e-return service quality : conceptual refinement and directions for measurement
Saxena, Shilpi
;
Chawla, Vaibhav
;
Tähtinen, Jaana
- In:
Journal of service theory and practice
32
(
2022
)
5
,
pp. 640-672
Persistent link: https://www.econbiz.de/10013349364
Saved in:
3
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
4
Encounter satisfaction in
e-tailing
: are the relationships of order fulfillment service quality with its antecedents and consequences moderated by historical satisfaction?
Koufteros, Xenophon
;
Droge, Cornelia
;
Heim, Gregory
; …
- In:
Decision sciences : DS
45
(
2014
)
1
,
pp. 5-48
Persistent link: https://www.econbiz.de/10010344823
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