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Customer service systems
Beziehungsmarketing
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Customer satisfaction
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Customer service
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Dienstleistungsqualität
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Effective use
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Kundenservice
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Kundenzufriedenheit
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Managerial response
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Service personalization
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Affordance
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Congruent response
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Consumer behaviour
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Customer value
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Faithful representation
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Hospitality training
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Hotel industry
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Hotellerie
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IT-enabled customer service systems
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Konsumentenverhalten
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Kundenwert
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Location awareness
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Online review
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Online review systems
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Quality of response
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Share shift
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Situated cognition
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Social awareness
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System design
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Task awareness
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Topic modeling
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Tourism industry
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Tourismuswirtschaft
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Virtual reality
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value co-creation
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任务意识
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Bartosiak, Marcin
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Bonaretti, Dario
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Lui, Tsz-Wai
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Marchesani, Daniele
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Piccoli, Gabriele
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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ECONIS (ZBW)
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"What can I(S) do for you?" : how technology enables service providers to elicit customers' preferences and deliver personalized service
Bonaretti, Dario
;
Bartosiak, Marcin
;
Lui, Tsz-Wai
; …
- In:
Information & management : the internat. journal of …
57
(
2020
)
6
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012293431
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