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~subject:"Customer value"
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Customer value
Beziehungsmarketing
5
Relationship marketing
5
Customer retention
3
Customer satisfaction
3
Kundenbindung
3
Kundenwert
3
Kundenzufriedenheit
3
Consumer behaviour
2
Customer loyalty
2
Customer service
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenservice
2
Service encounter
2
Service quality
2
Aufsatzsammlung
1
Betrieblicher Konflikt
1
Bootstrap Panel Granger causality test
1
Causality analysis
1
Channel members
1
China
1
Cluster analysis
1
Clusteranalyse
1
Competition
1
Confidence
1
Conflict management
1
Content Management
1
Content management
1
Data Mining
1
Database
1
Datenbank
1
Dispute settlement
1
Distribution channel
1
Dyad
1
Eastern Asien countries
1
Einzelhandel
1
Emotion
1
Expensiveness
1
Film production
1
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English
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Chen, Shu-Ching
2
Quester, Pascale G.
2
Chen, Shu-ching
1
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Journal of retailing and consumer services
2
The service industries journal
1
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ECONIS (ZBW)
3
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1
Customer value and customer loyalty : is competition a missing link?
Chen, Shu-Ching
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 107-116
Persistent link: https://www.econbiz.de/10010468491
Saved in:
2
A value-based perspective of market orientation and customer service
Chen, Shu-ching
;
Quester, Pascale G.
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 197-206
Persistent link: https://www.econbiz.de/10003852521
Saved in:
3
Implementation and outcomes of customer value : a dyadic perspective
Chen, Shu-Ching
;
Quester, Pascale G.
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 779-794
Persistent link: https://www.econbiz.de/10003622971
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