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Data mining
Beziehungsmarketing
31
Relationship marketing
31
E-commerce
24
Electronic Commerce
24
e-CRM
21
Customer satisfaction
12
Kundenzufriedenheit
12
Consumer behaviour
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Konsumentenverhalten
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Dienstleistungsqualität
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Service quality
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Bank
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E-CRM
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eCRM
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Confidence
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Internet marketing
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Online retailing
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Online-Handel
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Online-Marketing
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Vertrauen
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CRM
4
Website
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customer loyalty
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electronic customer relationship management
4
Data Mining
3
Firm performance
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SEM
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SME
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SMEs
3
Unternehmenserfolg
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customer relationship management
3
e-commerce
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Business Intelligence
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CRASP Methodology
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Customer Experience
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Customer relationship management
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Customer retention
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Demand Chain Management
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Ahmed, Bashar Shahir
1
Al-Sarem, Mohammed
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AlAbdullatif, A. M.
1
Ben Maâti, Mohamed Larabi
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Vasista, T. G. K.
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International journal of business intelligence research : IJBIR ; an official publication of the Information Resources Management Association
1
International journal of information systems and supply chain management : JISSCM ; an official publication of the Information Resources Management Association
1
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ECONIS (ZBW)
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Predictive data mining model for electronic customer relationship management intelligence
Ahmed, Bashar Shahir
;
Ben Maâti, Mohamed Larabi
; …
- In:
International journal of business intelligence research …
11
(
2020
)
2
,
pp. 1-10
Persistent link: https://www.econbiz.de/10012304760
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2
Role of electronic customer relationship management in demand chain management : a predictive analytic approach
Vasista, T. G. K.
;
AlAbdullatif, A. M.
- In:
International journal of information systems and supply …
10
(
2017
)
1
,
pp. 53-67
Persistent link: https://www.econbiz.de/10011655521
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