//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistung"
~subject:"Employee appraisal"
~subject:"Hospital"
~type_genre:"Aufsatz im Buch"
~type_genre:"Handbook"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistung
Employee appraisal
Hospital
Dienstleistungsqualität
1,075
Service quality
1,074
Beziehungsmarketing
179
Relationship marketing
179
Quality management
163
Qualitätsmanagement
163
Deutschland
156
Germany
156
Customer satisfaction
148
Kundenzufriedenheit
148
Theorie
132
Theory
132
Consumer behaviour
96
Konsumentenverhalten
96
USA
60
United States
60
Customer service
52
Kundenservice
52
Dienstleistungssektor
51
Service industry
51
Krankenhaus
49
Measurement
45
Messung
45
Gesundheitsversorgung
38
Health care
38
Gesundheitswesen
33
Bewertung
32
Evaluation
32
Health care system
32
Lieferantenmanagement
32
Product quality
32
Produktqualität
32
Supplier relationship management
32
Dienstleistungsmarketing
30
Services marketing
30
Dienstleistungsmanagement
29
Financial audit
29
Higher education institution
29
Hochschule
29
more ...
less ...
Online availability
All
Undetermined
18
Type of publication
All
Article
70
Book / Working Paper
6
Type of publication (narrower categories)
All
Aufsatz im Buch
Handbook
Article in journal
1,517
Aufsatz in Zeitschrift
1,517
Graue Literatur
243
Non-commercial literature
243
Arbeitspapier
200
Working Paper
200
Hochschulschrift
116
Thesis
88
Book section
70
Collection of articles of several authors
32
Sammelwerk
32
Aufsatzsammlung
23
Conference paper
19
Konferenzbeitrag
19
Case study
15
Fallstudie
15
Konferenzschrift
11
Collection of articles written by one author
10
Sammlung
10
Bibliografie enthalten
6
Bibliography included
6
Handbuch
6
Conference proceedings
5
Forschungsbericht
5
Lehrbuch
4
Textbook
3
Amtsdruckschrift
2
Bibliografie
2
Government document
2
Accompanied by computer file
1
Amtliche Publikation
1
Elektronischer Datenträger als Beilage
1
Fallstudiensammlung
1
Festschrift
1
Guidebook
1
Ratgeber
1
Statistics
1
Statistik
1
more ...
less ...
Language
All
English
41
German
34
French
1
Author
All
Bruhn, Manfred
3
Lingenfelder, Michael
3
6, Perri
1
Adam, Dietrich
1
Backhaus, Klaus
1
Baicker, Katherine
1
Baillod, Chloé
1
Bal, Roland
1
Beivers, Andreas
1
Bendapudi, Neeli
1
Benkenstein, Martin
1
Berry, Leonard L.
1
Bongaerts, Robert
1
Braithwaite, Jeffrey
1
Bresciani, Pier Giovanni
1
Brito, Sílvio
1
Bröker, Ole
1
Burgess, James Francis
1
Cardoso, Jorge
1
Carpenter, Iain
1
Carvalho, Helena
1
Chandra, Amitabh
1
Chen, Ya
1
Conover, Christopher J.
1
Debatin, Jörg F.
1
Dobbelstein, Thomas
1
Domsch, Michel E.
1
Donaldson, Liam
1
Downs, Chris
1
Durrande-Moreau, Agnès
1
Eichhorn, Erik
1
Eichhorn, Siegfried
1
Eiff, Wilfried von
1
Emmert, Martin
1
Evenson, Shelley
1
Eversheim, Walter
1
Finsterwalder, Jörg
1
French, Fiona
1
Fulop, Naomi
1
Furrer, Olivier
1
more ...
less ...
Published in...
All
Zukunft der Krankenhausversorgung : Qualität, Wettbewerb und neue Steuerungsansätze im DRG-System
6
Krankenhausmanagement
3
A Research Agenda for Service Marketing
2
Dienstleistungsmanagement im Krankenhaus ; 1
2
Measuring up : improving health system performance in OECD countries
2
The Oxford handbook of health care management
2
The changing hospital industry : comparing not-for-profit and for-profit institutions
2
Accountability and responsibility in health care : issues in addressing an emerging global challenge
1
Achieving Business Competitiveness in a Digital Environment : Opportunities in E-commerce and Online Marketing
1
Agglomeration economics : [includes proceedings of the National Bureau of Economic Research conference, held in 2007]
1
Business performance measurement and management
1
Cases on branding strategies and product development : successes and pitfalls
1
Corporate sustainability as a challenge for comprehensive management
1
Design thinking : integrating innovation, customer experience and brand value
1
Dienstleistungscontrolling
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
1
Economies et sociétés ; 36,7
1
Emerging themes in E-business research
1
Erfolgsfaktor Controlling : Risikomanagement und Personal ; [Zukunft des Gesundheitswesens]
1
Evaluating hospital policy and performance : contributions from hospital policy and productivity research
1
Exploring services science : 4th international conference, IESS 2013, Porto, Portugal, February 7 - 8, 2013 ; proceedings
1
Festschrift für Prof. Dr. J.-Matthias Graf von der Schulenburg : aktuelle versicherungs- und gesundheitsökonomische Beiträge
1
Global campaigning initiatives for socio-economic development
1
Handbook of research on complexities, management, and governance in healthcare
1
Handbook of research on the platform economy and the evolution of e-commerce
1
Harvard business review on managing health care
1
Health care issues in the United States and Japan
1
Interaktionen im Dienstleistungsbereich
1
Kellogg on branding : the marketing faculty of the Kellogg School of Management
1
Krankenhausmanagement : Strategien, Konzepte, Methoden
1
Management, Prozessgestaltung, Kundenperspektive
1
Marketing places and spaces
1
Modern applications of Austrian thought
1
Neuerungen im Krankenhaus- und Arzneimittelbereich zwischen Bedarf und Finanzierung : 21. Bad Orber Gespräche über kontroverse Themen im Gesundheitswesen
1
New European approaches to long-term unemployment : what role for public employment services and what market for private stakeholders?
1
Novel theory and methodology developments in data envelopment analysis dedicated to the 100th birthday of William W. Cooper, co-founder of DEA
1
Operations research proceedings 2006 : selected papers of the Annual International Conference of the German Operations Research Society (GOR), jointly organized with the Austrian Society of Operations Research (ÖGOR) and the Swiss Society of Operations Research (SVOR), Karlsruhe, September 6 - 8 2006 ; with 79 tables
1
Organizing and reorganizing : power and change in health care organizations
1
Phantom ex machina : digital disruption's role in business model transformation
1
more ...
less ...
Source
All
ECONIS (ZBW)
76
Showing
1
-
10
of
76
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A growth-share matrix of service marketing research themes
Furrer, Olivier
;
Baillod, Chloé
;
Landry, Mikèle
- In:
A Research Agenda for Service Marketing
,
(pp. 3-20)
.
2024
Persistent link: https://www.econbiz.de/10014517859
Saved in:
2
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
3
Product-service system development for 3D customized production in hospitals
Santos, Milene
;
Soares, B. A. R.
;
Carvalho, Helena
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 29-43)
.
2024
Persistent link: https://www.econbiz.de/10014549170
Saved in:
4
NABH standards and patient safety : a comparison of accredited and non-accredited hospitals
Tyagi, Preeti
;
Tyagi, Navneesh
;
Maheshwari, Abhishek
- In:
Handbook of research on complexities, management, and …
,
(pp. 44-55)
.
2023
Persistent link: https://www.econbiz.de/10013478632
Saved in:
5
Rise of humanoid robots in hospitality services
Zhong, Lina
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 331-345)
.
2022
Persistent link: https://www.econbiz.de/10014452660
Saved in:
6
Website-centric shopping experience
Míková, Ladislava
;
Suková, Lenka
- In:
Achieving Business Competitiveness in a Digital …
,
(pp. 57-86)
.
2022
Persistent link: https://www.econbiz.de/10013343549
Saved in:
7
Service Design in einer digitalisierten Omnikanalwelt : von Kundenreisen und der Möglichkeit zu scheitern
Schöler, Andreas
- In:
Praxisbeispiele der Digitalisierung : Trends, Best …
,
(pp. 211-233)
.
2022
Persistent link: https://www.econbiz.de/10013429129
Saved in:
8
Examining virtual classroom platforms in hospitality education : effect of service quality, perceived ease of use, and perceived usefulness
Ghosh, Pratik
;
Jhamb, Deepika
- In:
Handbook of research on the platform economy and the …
,
(pp. 435-462)
.
2021
Persistent link: https://www.econbiz.de/10012705117
Saved in:
9
Service designing through Fuzzy Kano analysis in heritage tourism
Pandey, Ashutosh
;
Sahu, Rajendra
- In:
Supply chain sustainability : modeling and innovative …
,
(pp. 89-103)
.
2021
Persistent link: https://www.econbiz.de/10012387074
Saved in:
10
Social innovative approaches on health care : evidence from home hospitalization in Portugal - the Elvas study
Pinto, Deolinda
;
Brito, Sílvio
- In:
Social innovation and entrepreneurship in the fourth …
,
(pp. 159-169)
.
2021
Persistent link: https://www.econbiz.de/10012624180
Saved in:
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->