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Search: isPartOf:"Meddelanden från Svenska Handelshögskolan"
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Dienstleistung
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186
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52
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Ojasalo, Katri
3
Ekholm, Viveka
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Grönroos, Christian
2
Holmlund, Maria
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Kock, Sören
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Liljander, Veronica
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Strandvik, Tore
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Wrange, Kim
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Isoniemi, Kristina
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Svenska Handelshögskolan <Helsinki>
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Meddelanden från Svenska Handelshögskolan
13
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ECONIS (ZBW)
9
USB Cologne (EcoSocSci)
4
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Service productivity : toward a conceptualisation of the transformation of inputs into customer value in services
Grönroos, Christian
(
contributor
); …
-
2000
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536013
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2
What is a virtual service? : Broadening the perspective on technology-based services
Isoniemi, Kristina
(
contributor
); …
-
2000
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536545
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3
Measuring service productivity
Ojasalo, Katri
-
1997
Persistent link: https://www.econbiz.de/10000970276
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4
Measuring service productivity
Ojasalo, Katri
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1997
Persistent link: https://www.econbiz.de/10004715449
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5
Tjänstekartläggning i fokus
Ekholm, Viveka
;
Wrange, Kim
-
1996
Persistent link: https://www.econbiz.de/10000945150
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6
Towards a multilevel service process chart : empirical findings from a pharmaceutical service
Ekholm, Viveka
;
Wrange, Kim
-
1996
Persistent link: https://www.econbiz.de/10004661799
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7
Time-based competition and the privatization of services
Stenbacka, Rune
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1993
Persistent link: https://www.econbiz.de/10000147084
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8
The relation between service quality, satisfaction and intentions
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136347
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9
Estimating zones of tolerance in perceived servic quality and perceived servic value
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136351
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10
Quality-based service as an establishing strategy in business networks
Holmlund, Maria
-
1992
Persistent link: https://www.econbiz.de/10000136353
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