//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Testkäufe"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistung
Dienstleistungsqualität
20,456
Service quality
20,456
Customer satisfaction
6,119
Kundenzufriedenheit
6,119
Consumer behaviour
4,238
Konsumentenverhalten
4,238
Beziehungsmarketing
3,830
Relationship marketing
3,830
Qualitätsmanagement
2,517
Quality management
2,469
Wirtschaftsprüfung
2,431
Financial audit
2,429
Krankenhaus
1,776
Hospital
1,771
Health care
1,514
Gesundheitsversorgung
1,508
USA
1,354
United States
1,353
Gesundheitswesen
1,227
Health care system
1,212
Product quality
1,179
Produktqualität
1,179
Customer service
1,103
Kundenservice
1,103
Theory
1,092
Theorie
1,091
Dienstleistungssektor
1,030
Service industry
1,026
Deutschland
915
Germany
907
Beschwerdemanagement
790
Complaint management
790
service quality
790
Hotel industry
782
Hotellerie
782
Schule
717
School
716
Electronic Commerce
682
Hochschule
681
E-commerce
678
more ...
less ...
Online availability
All
Undetermined
237
Free
58
Type of publication
All
Article
360
Book / Working Paper
186
Journal
6
Type of publication (narrower categories)
All
Article in journal
343
Aufsatz in Zeitschrift
343
Hochschulschrift
83
Thesis
65
Graue Literatur
30
Non-commercial literature
30
Aufsatz im Buch
21
Book section
21
Collection of articles of several authors
16
Sammelwerk
16
Arbeitspapier
12
Working Paper
12
Aufsatzsammlung
11
Case study
8
Fallstudie
8
Bibliografie enthalten
6
Bibliography included
6
Konferenzschrift
5
Collection of articles written by one author
3
Conference paper
3
Forschungsbericht
3
Handbook
3
Handbuch
3
Konferenzbeitrag
3
Lehrbuch
3
Sammlung
3
Textbook
3
Amtsdruckschrift
2
Bibliografie
2
Conference proceedings
2
Government document
2
Amtliche Publikation
1
Fallstudiensammlung
1
Festschrift
1
Guidebook
1
Ratgeber
1
Systematic review
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
427
German
123
French
3
Finnish
1
Author
All
Bruhn, Manfred
8
Edvardsson, Bo
5
Huang, Ming-Hui
5
Benkenstein, Martin
4
Gallan, Andrew S.
4
McColl-Kennedy, Janet R.
4
Paluch, Stefanie
4
Rayburn, Steven W.
4
Stauss, Bernd
4
Wirtz, Jochen
4
Anderson, Sidney
3
Bitner, Mary Jo
3
Blau, Benjamin
3
Brown, Stephen Walter
3
Calabrese, Armando
3
Chase, Richard B.
3
Debo, Laurens G.
3
Falk, Tomas
3
Gerstner, Eitan
3
Gouthier, Matthias
3
Gustafsson, Anders
3
Helkkula, Anu
3
Huiskonen, Janne
3
Jaakkola, Elina
3
Karppinen, Henri
3
Kleinaltenkamp, Michael
3
Kowalkowski, Christian
3
Ostrom, Amy L.
3
Polese, Francesco
3
Russell-Bennett, Rebekah
3
Rust, Roland T.
3
Seppänen, Kaisa
3
Sharma, Piyush
3
Sousa, Rui
3
Toktay, L. Beril
3
Van Wassenhove, Luk N.
3
Alkire, Linda
2
Anderson, Laurel
2
Barnes, Donald C.
2
Bauer, Hans H.
2
more ...
less ...
Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Verlag Dr. Kovač
3
Universität Potsdam
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Autohaus Buch und Formular
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
Fidschi
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Logos Verlag Berlin
1
Society of Service Science
1
Springer Fachmedien München GmbH
1
Springer Fachmedien Wiesbaden
1
Technische Universität Clausthal
1
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
1
Zukunftsinitiative Rheinland-Pfalz
1
more ...
less ...
Published in...
All
The journal of services marketing
25
Journal of service management
24
Journal of service research : JSR
18
SpringerLink / Bücher
14
The service industries journal
14
Journal of service research
13
International journal of hospitality management
12
Journal of retailing and consumer services
11
Services marketing quarterly
10
Gabler Edition Wissenschaft
8
Journal of business research : JBR
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of quality and service sciences
5
International journal of services technology and management
5
Schriftenreihe innovatives Dienstleistungsmanagement
5
Service business
5
European review of service economics and management
4
International journal of services and operations management
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of service theory and practice
4
Journal of service theory and practice : JSTP
4
Public management review
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
Springer eBook Collection / Business and Economics
4
The journal of business & industrial marketing
4
Basler Schriften zum Marketing
3
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
3
Gabler Research
3
Gabler-Edition Wissenschaft
3
International journal of contemporary hospitality management
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of the Academy of Marketing Science
3
Journal of the Operational Research Society : OR
3
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
3
A Research Agenda for Service Marketing
2
AMS review : official publication of the Academy of Marketing Science
2
Berichte aus Energie- und Umweltforschung
2
Dynamik mit Verantwortung
2
more ...
less ...
Source
All
ECONIS (ZBW)
552
Showing
1
-
10
of
552
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Measuring and managing service productivity : a meta-analysis
Hofmeister, Johannes
;
Kanbach, Dominik K.
;
Hogreve, Jens
- In:
Review of managerial science : RMS
18
(
2024
)
3
,
pp. 739-775
Persistent link: https://www.econbiz.de/10014551504
Saved in:
3
Understanding and improving consumer reactions to service bots
Castelo, Noah
;
Boegershausen, Johannes
;
Hildebrand, …
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
4
,
pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
Saved in:
4
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
5
Government-to-business e-service provision in Myanmar
Aye Aye Myint
-
2023
Persistent link: https://www.econbiz.de/10014281688
Saved in:
6
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
7
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
8
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
9
Buffer bots : the role of virtual service agents in mitigating negative effects when service fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
Saved in:
10
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->