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~subject:"Dienstleistungsqualität"
~type:"article"
~type_genre:"Aufsatz im Buch"
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Dienstleistungsqualität
Beschwerdemanagement
130
Complaint management
130
Beziehungsmarketing
53
Relationship marketing
53
Customer satisfaction
26
Kundenzufriedenheit
26
Deutschland
22
Germany
22
Service quality
18
Consumer behaviour
15
Konsumentenverhalten
15
Customer service
13
Kundenservice
13
Theorie
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11
Social web
11
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6
Quality management
6
Qualitätsmanagement
6
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6
Controlling
4
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Tourism industry
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Tourismuswirtschaft
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Viral marketing
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Virales Marketing
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Betriebliche Kennzahl
3
Brand image
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Business process management
3
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Aufsatz im Buch
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Crisafulli, Benedetta
2
Ozuem, Wilson
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Ranfagni, Silvia
2
Singh, Jaywant
2
Ackermann, Anja-Susan
1
Ayertey, Samuel
1
Berg, Waldemar
1
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1
Dreyer, Axel
1
Du, Jiangang
1
Fan, Xiucheng
1
Feng, Tianjun
1
Fließ, Sabine
1
Gelibolu, Levent
1
Hogreve, Jens
1
Hollebeek, Linda D.
1
Islam, Jamid Ul
1
Kniivilä, Sonja
1
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1
Okafor, Sebastian
1
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1
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Smith-Ditizio, Amber A.
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The art of digital marketing for fashion and luxury brands : market spaces and marketplaces
2
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Brand research : [an outcome of the second International Conference on Brand Management]
1
Business strategies : types, benefits and effects on firm performance
1
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
Enhancing knowledge development in marketing ; Vol. 21
1
Grundlagen des After Sales Marketing
1
Handbook of research on customer engagement
1
Handbook of research on global business opportunities
1
Kulturmarketing
1
Kundenzufriedenheit und Kundenbindung : Strategien und Instrumente von Finanzdienstleistern
1
Marketing in the cyber era : strategies and emerging trends
1
Marketing in the new global order : challenges and opportunities
1
New orientations and developments : business communication research and teaching working papers
1
Schriftenreihe im Tourismus : Beiträge zu Themen der Tourismuswirtschaft
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Services marketing cases in emerging markets : an asian perspective
1
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ECONIS (ZBW)
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Online service failure and recovery strategies : examining the influences of user-generated content
Ayertey, Samuel
;
Ranfagni, Silvia
;
Okafor, Sebastian
- In:
The art of digital marketing for fashion and luxury …
,
(pp. 243-271)
.
2021
Persistent link: https://www.econbiz.de/10012607410
Saved in:
2
Leveraging EWOM on service failure recovery strategy : an insight into the brand perspective
Ranfagni, Silvia
;
Ozuem, Wilson
- In:
The art of digital marketing for fashion and luxury …
,
(pp. 397-422)
.
2021
Persistent link: https://www.econbiz.de/10012607451
Saved in:
3
The role of consumer engagement in recovering online service failures : an application of service-dominant logic
Islam, Jamid Ul
;
Rahman, Zillur
;
Hollebeek, Linda D.
- In:
Handbook of research on customer engagement
,
(pp. 456-469)
.
2019
Persistent link: https://www.econbiz.de/10013163406
Saved in:
4
Managing customer complaints : the case of Imperial Orchid Hotels in Thailand
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 35-43)
.
2017
Persistent link: https://www.econbiz.de/10011537859
Saved in:
5
Marketing quality and complaints among professional sport teams : case study
Smith-Ditizio, Amber A.
- In:
Business strategies : types, benefits and effects on …
,
(pp. 1-26)
.
2015
Persistent link: https://www.econbiz.de/10010499531
Saved in:
6
Impact of culture on service failures and service recoveries
Tanrikulu, Ceyda
;
Gelibolu, Levent
- In:
Handbook of research on global business opportunities
,
(pp. 229-238)
.
2015
Persistent link: https://www.econbiz.de/10010459066
Saved in:
7
Customer responses to service failure and recovery experiences
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Boundary spanning elements and the marketing function …
,
(pp. 117-135)
.
2015
Persistent link: https://www.econbiz.de/10010506706
Saved in:
8
Beschwerdepolitik
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457855
Saved in:
9
Recovery strategies in on-line service failure
Ozuem, Wilson
;
Lancaster, Geoffrey
- In:
Marketing in the cyber era : strategies and emerging trends
,
(pp. 143-159)
.
2014
Persistent link: https://www.econbiz.de/10010241431
Saved in:
10
The effects of group emotional contagion and deindividuation on complaint intentions in group service failure
Du, Jiangang
;
Fan, Xiucheng
;
Feng, Tianjun
- In:
Delivering value in turbulent times : AMA Summer …
,
(pp. 468-477)
.
2012
Persistent link: https://www.econbiz.de/10010191478
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