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~subject:"Dienstleistungsqualität"
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Are hotels serving quality? : an exploratory study of service quality in the Scottish hotel sector
Briggs, Senga
;
Sutherland, Jean
;
Drummond, Siobhan
- In:
Tourism management : research, policies, practice
28
(
2007
)
4
,
pp. 1006-1019
Persistent link: https://www.econbiz.de/10003466448
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