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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Bundling strategy
35
Leistungsbündel
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Industrie
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Manufacturing industries
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Business model
19
Geschäftsmodell
19
Innovation
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Dienstleistungssektor
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Investitionsgüterindustrie
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Digitalisierung
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Digitization
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Dienstleistung
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Innovation management
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Innovationsmanagement
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Schweiz
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Service management
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Services
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Switzerland
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Dienstleistungsmanagement
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Dynamic capabilities
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Servitization
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Beziehungsmarketing
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China
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Internet der Dinge
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Organisationsstruktur
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Organisatorischer Wandel
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Organizational change
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Organizational structure
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Relationship marketing
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Strategisches Management
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B-to-B-Marketing
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Gebauer, Heiko
7
Edvardsson, Bo
2
Kowalkowski, Christian
2
Bjurko, Margareta
1
Enquist, Bo
1
Fleisch, Elgar
1
Gustafsson, Anders
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Johnson, Mikael
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Kamp, Bart
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Kindström, Daniel
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Paiola, Marco
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Parry, Glenn
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Witell, Lars
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Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of business research : JBR
1
Journal of service management
1
Managing service quality : MSQ ; an international journal
1
Scandinavian journal of management
1
The journal of business & industrial marketing
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ECONIS (ZBW)
7
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1
Servitization and deservitization : overview, concepts, and definitions
Kowalkowski, Christian
;
Gebauer, Heiko
;
Kamp, Bart
; …
- In:
Industrial marketing management : the international …
60
(
2017
),
pp. 4-10
Persistent link: https://www.econbiz.de/10011672006
Saved in:
2
ICT as a catalyst for service business orientation
Kowalkowski, Christian
;
Kindström, Daniel
;
Gebauer, Heiko
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 506-513
Persistent link: https://www.econbiz.de/10009790087
Saved in:
3
A capability perspective on service business development in small and medium-sized suppliers
Gebauer, Heiko
;
Paiola, Marco
;
Edvardsson, Bo
- In:
Scandinavian journal of management
28
(
2012
)
4
,
pp. 321-339
Persistent link: https://www.econbiz.de/10009655522
Saved in:
4
Competitive advantage through service differentiation by manufacturing companies
Gebauer, Heiko
;
Gustafsson, Anders
;
Witell, Lars
- In:
Journal of business research : JBR
64
(
2011
)
12
,
pp. 1270-1280
Persistent link: https://www.econbiz.de/10009382589
Saved in:
5
Value co-creation as a determinant of success in public transport services : a study of the Swiss Federal Railway operator (SBB)
Gebauer, Heiko
;
Johnson, Mikael
;
Enquist, Bo
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
6
,
pp. 511-530
Persistent link: https://www.econbiz.de/10008778627
Saved in:
6
The impact of service orientation in corporate culture on business performance in manufacturing companies
Gebauer, Heiko
;
Edvardsson, Bo
;
Bjurko, Margareta
- In:
Journal of service management
21
(
2010
)
2
,
pp. 237-259
Persistent link: https://www.econbiz.de/10003987104
Saved in:
7
An investigation of the relationship between behavioral processes, motivation, investments in the service business and service revenue
Gebauer, Heiko
;
Fleisch, Elgar
- In:
Industrial marketing management : the international …
36
(
2007
)
3
,
pp. 337-348
Persistent link: https://www.econbiz.de/10003450768
Saved in:
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