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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Service quality
4
USA
4
United States
4
Beschwerdemanagement
3
Complaint management
3
Contingency theory
2
Customer satisfaction
2
Customer service
2
Kundenservice
2
Kundenzufriedenheit
2
Ablauf
1
Bausparkasse
1
Betriebliche Finanzwirtschaft
1
Building society
1
Contingency planning
1
Curriculum
1
Dienstleistungsmanagement
1
Distribution management
1
Empirical research
1
Führungskräfteentwicklung
1
Higher education institution
1
Hochschule
1
Inventory management
1
Kontingenztheorie
1
Lead times
1
Leadership development
1
Lehrplan
1
Managerial finance
1
Manufacturing systems
1
Nachhaltige Entwicklung
1
Process
1
Senior managers
1
Service failures
1
Service management
1
Service operations
1
Service recovery
1
Structural equation model
1
Strukturgleichungsmodell
1
Sustainable development
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English
4
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Karwan, Kirk R.
4
Smith, Jeffery S.
4
Markland, Robert E.
2
Nagy, Paul F.
1
Ramirez, Ed
1
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Decision sciences : DS
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of service research : JSR
1
Operations management research : OMR ; advancing practice through theory
1
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ECONIS (ZBW)
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An empirical investigation of the effectiveness of an integrated service recovery system
Smith, Jeffery S.
;
Karwan, Kirk R.
;
Markland, Robert E.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 25-36
Persistent link: https://www.econbiz.de/10009571281
Saved in:
2
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
Saved in:
3
Empirical profiles of service recovery systems : the maturity perspective
Smith, Jeffery S.
;
Karwan, Kirk R.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 111-125
Persistent link: https://www.econbiz.de/10003959023
Saved in:
4
An empirical examination of the structural dimensions of the service recovery system
Smith, Jeffery S.
;
Karwan, Kirk R.
;
Markland, Robert E.
- In:
Decision sciences : DS
40
(
2009
)
1
,
pp. 165-186
Persistent link: https://www.econbiz.de/10003848264
Saved in:
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