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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Führungsstil
4
Leadership style
4
Arbeitszufriedenheit
3
Job satisfaction
3
Leistungsmotivation
3
Work motivation
3
Arbeitsleistung
2
Arbeitsverhalten
2
Dienstleistungssektor
2
Job performance
2
Leader-member exchange
2
Organizational behaviour
2
Organizational citizenship behaviour
2
Service industry
2
Service quality
2
Supervisor feedback environment
2
Verhalten in Organisationen
2
Work behaviour
2
Work engagement
2
Workplace deviant behaviour
2
service performance
2
Arbeitsethik
1
Bundling strategy
1
Business ethics
1
Codetermination
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Customer service
1
Felt accountability
1
Firm performance
1
Führungskräfte
1
Human Resource Management
1
Kundenservice
1
Leadership
1
Leistungsbündel
1
Managers
1
Meaningful work
1
Mitbestimmung
1
Moral leadership
1
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Peng, Jui-Chen
2
Chen, Shou-Wei
1
Huang, Chih
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International journal of human resource management
1
Journal of management & organization : JMO
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ECONIS (ZBW)
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Linking service-oriented human resource practices bundle and frontline employee service performance : a test of cross-level mediating processes
Huang, Chih
;
Peng, Jui-Chen
- In:
Journal of management & organization : JMO
29
(
2023
)
5
,
pp. 815-832
Persistent link: https://www.econbiz.de/10014438100
Saved in:
2
Determinants of frontline employee engagement and their influence on service performance
Chen, Shou-Wei
;
Peng, Jui-Chen
- In:
International journal of human resource management
32
(
2021
)
5
,
pp. 1062-1085
Persistent link: https://www.econbiz.de/10012483932
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