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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Sepúlveda, César J.
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Chinchilla, Andrés
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Guerra, Eva
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Ladhari, Riadh
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Madero, Sergio
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Morales Alvarez, Miguel
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Reynoso, Javier
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Global business and organizational excellence : a review of research & best practices
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International journal of services and operations management
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ECONIS (ZBW)
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The facilitating dynamic of customer-employee satisfaction : contributions from the person-centred approach to service encounters
Chinchilla, Andrés
;
Sepúlveda, César J.
;
Madero, Sergio
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012009018
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2
Are committed employees more service oriented?
Guerra, Eva
;
Sepúlveda, César J.
- In:
Global business and organizational excellence : a …
33
(
2013/14
)
3
,
pp. 23-36
Persistent link: https://www.econbiz.de/10010359910
Saved in:
3
An independet assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+ TM scale
Morales Alvarez, Miguel
;
Ladhari, Riadh
;
Reynoso, Javier
; …
- In:
The service industries journal
32
(
2012
)
16
,
pp. 2585-2605
Persistent link: https://www.econbiz.de/10009693488
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