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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
6
Konsumentenverhalten
6
Service quality
3
Service adaptive behavior
2
Taiwan
2
Accessibility-diagnosticity framework
1
Brand extension
1
Brand image
1
Brand management
1
Cognition
1
Comparative advertising
1
Customer satisfaction
1
E-SERVAR scale
1
E-commerce
1
E-service quality variation
1
E-services
1
Einzelhandel
1
Electronic Commerce
1
Experiment
1
Extra-role job performance
1
Innovation adoption
1
Innovationsakzeptanz
1
Kognition
1
Kundenzufriedenheit
1
Luxury goods
1
Luxusgüter
1
Markenführung
1
Markenimage
1
Markentransfer
1
Meaning of work
1
Measurement
1
Messung
1
Organizational identification
1
Product information
1
Product quality
1
Produktinformation
1
Produktqualität
1
Regression analysis
1
Regressionsanalyse
1
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English
3
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Shen, Yung-Cheng
2
Chen, Yen Chun
1
Chen, Yen-chun
1
Chou, Cindy Yunhsin
1
Lee, Crystal Tzu-Ying
1
Liao, Shuling
1
Lin, Heng-Yu
1
Shen, Yung-cheng
1
Wu, Po Han
1
Yang, Wei Hao
1
Yu, Fu-Kai
1
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Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
The service industries journal
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ECONIS (ZBW)
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"Yes, I know you" : the role of source familiarity in the relationship between service adaptive behavior and customer satisfaction
Shen, Yung-Cheng
;
Lin, Heng-Yu
;
Chou, Cindy Yunhsin
; …
- In:
Journal of service theory and practice
32
(
2022
)
5
,
pp. 620-639
Persistent link: https://www.econbiz.de/10013349361
Saved in:
2
Measuring quality variations in e-service
Chen, Yen Chun
;
Shen, Yung-Cheng
;
Lee, Crystal Tzu-Ying
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 427-452
Persistent link: https://www.econbiz.de/10011627184
Saved in:
3
An integrated model of customer loyalty : an empirical examination in retailing practice
Chen, Yen-chun
;
Shen, Yung-cheng
;
Liao, Shuling
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 267-280
Persistent link: https://www.econbiz.de/10003870587
Saved in:
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