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~subject:"Dienstleistungsqualität"
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When disfluency signals competence : the effect of processing difficulty on perceptions of service agents
Thompson, Debora V.
;
Ince, Elise Chandon
- In:
Journal of marketing research : JMR
50
(
2013
)
2
,
pp. 228-240
Persistent link: https://www.econbiz.de/10009737774
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