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Cross-cultural consumer complaining behavior in service industries : a three-nation study across the African diaspora
Henthorne, Tony L.
;
Williams, Alvin J.
;
George, Babu P.
- In:
Journal of marketing theory and practice
26
(
2018
)
4
,
pp. 431-446
Persistent link: https://www.econbiz.de/10011951501
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