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~subject:"Dienstleistungsqualität"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Dienstleistungsqualität
Beziehungsmarketing
24,853
Relationship marketing
24,853
Consumer behaviour
8,600
Konsumentenverhalten
8,600
Kundenzufriedenheit
5,241
Customer satisfaction
5,240
Service quality
3,804
Brand management
2,492
Markenführung
2,492
Deutschland
2,224
Germany
2,211
Theory
2,201
Theorie
2,199
Lieferantenmanagement
2,127
Supplier relationship management
2,127
Social Web
1,958
Social web
1,958
Markenimage
1,825
Brand image
1,823
Marketingmanagement
1,819
Marketing management
1,801
Electronic Commerce
1,645
E-commerce
1,597
Online-Marketing
1,510
Internet marketing
1,495
Kundenwert
1,437
Customer value
1,412
Customer integration
1,396
Kundenintegration
1,396
Vertrauen
1,330
Confidence
1,327
Einzelhandel
1,302
Retail trade
1,294
Brand
1,239
Markenartikel
1,223
Online retailing
1,193
Online-Handel
1,193
Customer service
1,110
Kundenservice
1,106
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Online availability
All
Undetermined
1,806
Free
579
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Article
3,263
Book / Working Paper
541
Type of publication (narrower categories)
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Article in journal
3,083
Aufsatz in Zeitschrift
3,083
Aufsatz im Buch
175
Book section
175
Hochschulschrift
94
Thesis
78
Graue Literatur
70
Non-commercial literature
70
Arbeitspapier
44
Working Paper
44
Collection of articles of several authors
29
Sammelwerk
29
Bibliografie enthalten
24
Bibliography included
24
Conference paper
24
Konferenzbeitrag
24
Case study
22
Fallstudie
22
Aufsatzsammlung
18
Lehrbuch
7
Textbook
7
Reprint
6
Guidebook
5
Ratgeber
5
Konferenzschrift
4
Bibliografie
2
Collection of articles written by one author
2
Conference proceedings
2
Fallstudiensammlung
2
Forschungsbericht
2
Sammlung
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Gutachten
1
Handbook
1
Handbuch
1
Mehrbändiges Werk
1
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1
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English
3,561
German
243
French
2
Italian
1
Swedish
1
Author
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Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
McColl-Kennedy, Janet R.
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Choi, Beom Joon
6
Dagger, Tracey S.
6
Evanschitzky, Heiner
6
Gouthier, Matthias H. J.
6
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Institution
All
European Health Care Conference <2, 2011, Hamburg>
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
107
The journal of services marketing
96
The service industries journal
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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Source
All
ECONIS (ZBW)
3,804
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3801
The Customs Service : Schmeckebier, Laurence F[rederick] ; Its history, activities and organization
Schmeckebier, Laurence Frederick
-
1924
Persistent link: https://www.econbiz.de/10002332323
Saved in:
3802
Customers in action
Midgley, David
;
Christopher, Martin
-
1975
Persistent link: https://www.econbiz.de/10002492454
Saved in:
3803
Instructions to weighing-porters, in the service of the customs, at the out ports
Great Britain / Customs Establishment
-
1809
Persistent link: https://www.econbiz.de/10012323452
Saved in:
3804
Clement's customs guideents
Clements, George
-
1845
-
10th annual ed
Persistent link: https://www.econbiz.de/10012338640
Saved in:
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