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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Qualitätsmanagement
14,329
Quality management
14,296
Service quality
2,461
Theorie
1,733
Theory
1,729
Product quality
1,554
Produktqualität
1,552
Deutschland
1,271
Germany
1,247
Prozessmanagement
1,085
Standardisierung
1,076
Standardization
1,074
Business process management
1,051
Lieferkette
930
Supply chain
930
Customer satisfaction
853
Kundenzufriedenheit
853
Industrie
805
Manufacturing industries
802
Lean Management
764
Lean management
734
USA
717
United States
710
Unternehmenserfolg
710
Firm performance
705
Performance measurement
641
Performance-Messung
640
Lean Production
616
Lean production
603
Krankenhaus
590
Hospital
574
Beziehungsmarketing
561
Relationship marketing
561
Six Sigma
543
Innovation
525
Gesundheitswesen
496
Health care
496
Gesundheitsversorgung
492
SME
489
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Online availability
All
Undetermined
983
Free
399
Type of publication
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Article
1,885
Book / Working Paper
569
Journal
7
Type of publication (narrower categories)
All
Article in journal
1,728
Aufsatz in Zeitschrift
1,728
Aufsatz im Buch
154
Book section
154
Hochschulschrift
112
Graue Literatur
107
Non-commercial literature
107
Thesis
97
Arbeitspapier
53
Working Paper
53
Collection of articles of several authors
38
Sammelwerk
38
Conference paper
35
Konferenzbeitrag
35
Bibliografie enthalten
31
Bibliography included
31
Case study
27
Fallstudie
27
Konferenzschrift
22
Amtsdruckschrift
18
Aufsatzsammlung
18
Government document
18
Conference proceedings
15
Lehrbuch
9
Handbook
8
Handbuch
8
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8
Nachschlagewerk
3
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3
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2
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2
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2
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2
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2
Mehrbändiges Werk
2
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2
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2
CD-ROM, DVD
1
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1
Elektronischer Datenträger
1
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English
2,150
German
316
Czech
1
French
1
Polish
1
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1
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Bruhn, Manfred
32
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
Bagur-Femenías, Llorenç
4
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Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Friedrich-Alexander-Universität Erlangen-Nürnberg / Institut für Freie Berufe
1
Friedrich-Ebert-Stiftung / Abteilung Arbeit und Sozialpolitik
1
Fördergesellschaft Marketing an der Universität Augsburg
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
1
IT Service Management Forum Deutschland
1
Institut der Deutschen Wirtschaft Köln / Hauptabteilung Bildung und Gesellschaftswissenschaften
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
57
Quality management journal : QMJ
47
Total quality management & business excellence
43
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
24
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
Cogent business & management
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
International journal of services and operations management : IJSOM
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
International journal of services technology and management
8
Journal of hospitality marketing & management
8
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ECONIS (ZBW)
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91
A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
Paltayian, George
;
Georgiou, Andreas C.
;
Gotzamani, Katerina
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 150-172
Persistent link: https://www.econbiz.de/10014470825
Saved in:
92
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
93
Towards sustainable audit quality : framework based on the UK financial reporting council
Ashrafi, Mehdi
;
Abdoli, Mohammadreza
;
Valiyan, Hasan
- In:
International journal of law and management
66
(
2024
)
1
,
pp. 88-111
Persistent link: https://www.econbiz.de/10014476565
Saved in:
94
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
95
The economics of audit production : what matters for audit quality? : an empirical analysis of the role of midlevel managers within the audit firm
Aobdia, Daniel
;
Choudhary, Preeti
;
Newberger, Noah
- In:
The accounting review : a publication of the American …
99
(
2024
)
2
,
pp. 1-29
Persistent link: https://www.econbiz.de/10014496050
Saved in:
96
Auditing during COVID-19 : evidence from Ghana and Norway
Stuart, Iris
;
Olsen, Carmen
;
Der, Basil Abeifaa
- In:
Journal of international accounting research
23
(
2024
)
1
,
pp. 199-221
Persistent link: https://www.econbiz.de/10014507612
Saved in:
97
Perceived effects of key audit matters reporting on audit efforts, audit fees, audit quality, and audit report transparency : stakeholders' perspectives
Bepari, Md Khokan
;
Nahar, Shamsun
;
Mollik, Abu Taher
- In:
Qualitative research in accounting & management
21
(
2024
)
2
,
pp. 192-218
Persistent link: https://www.econbiz.de/10014512554
Saved in:
98
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
99
'Till death do us part : an examination of the impact of unbroken auditor-client relationships on audit efficiency and audit quality
Robinson, Dahlia
;
Smith, Thomas
;
Walton, Stephanie
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 167-190
Persistent link: https://www.econbiz.de/10014487013
Saved in:
100
E-government quality from the citizen's perspective : the role of perceived factors, demographic variables and the digital divide
Patergiannaki, Zoi
;
Pollalis, Yannis A.
- In:
International journal of public sector management
37
(
2024
)
2
,
pp. 232-254
Persistent link: https://www.econbiz.de/10014513947
Saved in:
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