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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Dienstleistungssektor
11,935
Service industry
11,244
Innovation
1,326
Industrie
1,254
Manufacturing industries
1,219
Deutschland
1,172
Dienstleistung
1,147
Germany
1,094
Services
1,033
Service quality
1,030
Dienstleistungshandel
825
Trade in services
825
Business services
797
Unternehmensdienstleistung
797
Theorie
779
Theory
778
Produktivität
765
Productivity
759
Innovationsmanagement
725
Innovation management
692
USA
683
United States
642
Beziehungsmarketing
632
Relationship marketing
632
India
584
Indien
580
EU countries
549
EU-Staaten
549
Welt
538
World
536
Customer satisfaction
488
Kundenzufriedenheit
488
Wirtschaftswachstum
487
Economic growth
471
Strukturwandel
470
Firm performance
433
Unternehmenserfolg
433
Consumer behaviour
426
Konsumentenverhalten
426
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514
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132
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Article
862
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167
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1
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817
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817
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50
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50
Graue Literatur
30
Non-commercial literature
30
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24
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24
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20
Sammelwerk
20
Hochschulschrift
17
Conference paper
12
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12
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12
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10
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8
Fallstudie
8
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3
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3
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3
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3
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2
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2
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2
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1
Amtsdruckschrift
1
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1
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1
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1
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1
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1
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1
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English
985
German
42
French
1
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1
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1
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Rahman, Zillur
8
Talib, Faisal
7
Dahlgaard-Park, Su Mi
6
Qureshi, M. N.
6
Wirtz, Jochen
6
Gustafsson, Anders
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Rust, Roland T.
5
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kowalkowski, Christian
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Sharma, Piyush
4
Sousa, Rui
4
Tai, Yang-Fei
4
Ukko, Juhani
4
Witell, Lars
4
Wünderlich, Nancy V.
4
Anderson, Sidney
3
Barnes, Donald C.
3
Basu, Rana
3
Bhola, Prabha
3
Bitner, Mary Jo
3
Bowen, David E.
3
Chi, Nai-Wen
3
Frei, Frances X.
3
Gerstner, Eitan
3
Grönroos, Christian
3
Hadwich, Karsten
3
Huang, Ming-hui
3
Huiskonen, Janne
3
Jayaram, Jayanth
3
Johnson, Lester W.
3
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World Bank
3
Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
British Council
1
Center for Leading Innovation & Cooperation
1
Deutsches Institut für Normung
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Fidschi
1
Frankreich / Commissariat Général du Plan
1
Great Britain / Ministry of Health
1
International Conference on Services Management <North Cyprus)>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Verlag Dr. Kovač
1
World Bank Group
1
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The journal of services marketing
41
The service industries journal
31
Journal of business research : JBR
28
Journal of retailing and consumer services
26
Journal of service management
22
International journal of hospitality management
20
Journal of service research
19
Journal of service research : JSR
19
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of services and operations management
12
International journal of quality & reliability management
11
European journal of operational research : EJOR
10
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
International journal of quality and service sciences
9
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Psychology & marketing
6
International journal of business excellence
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
The TQM journal : the international review of organizational improvement
5
Total quality management & business excellence
5
European journal of marketing
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of production research
4
International journal of productivity and quality management : IJPQM
4
International journal of services, economics and management
4
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ECONIS (ZBW)
1,030
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1
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1
Reconfiguration of inpatient services to reduce bed pressure in hospitals
Izady, Navid
;
Arabzadeh, Bahar
;
Sands, Nicholas
;
Adams, …
- In:
European journal of operational research : EJOR
316
(
2024
)
2
,
pp. 680-693
Persistent link: https://www.econbiz.de/10014575574
Saved in:
2
Towards an evaluation framework for inclusive technological innovation in social and health care services
Wilson-Nash, Carolyn
;
Pavlopoulou, Ismini
;
McCabe, Louise
; …
- In:
Journal of business research : JBR
179
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014555901
Saved in:
3
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
4
Measuring and managing service productivity : a meta-analysis
Hofmeister, Johannes
;
Kanbach, Dominik K.
;
Hogreve, Jens
- In:
Review of managerial science : RMS
18
(
2024
)
3
,
pp. 739-775
Persistent link: https://www.econbiz.de/10014551504
Saved in:
5
Adversarial service networks : a study of service firms' response to manufacturer-led servitization in aviation
Wirths, Oliver
;
Tóth, Zsófia
;
Diaz Ruiz, Carlos A.
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 162-177
Persistent link: https://www.econbiz.de/10014555742
Saved in:
6
Mapping the service recovery research landscape : a bibliometric-based systematic review
Mir, Mahmood
;
Ashraf, Rohail
;
Syed, Tahir Abbas
;
Ali, Sara
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 2060-2087
Persistent link: https://www.econbiz.de/10014338470
Saved in:
7
Understanding and improving consumer reactions to service bots
Castelo, Noah
;
Boegershausen, Johannes
;
Hildebrand, …
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
4
,
pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
Saved in:
8
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
9
To be or not to be digital? : a bibliometric analysis of adoption of eHealth services
Cobelli, Nicola
;
Blasioli, Emanuele
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 299-331
Persistent link: https://www.econbiz.de/10014460349
Saved in:
10
Lean service : a contingency perspective
Fenner, Sophie
;
Netland, Torbjørn H.
- In:
Operations management research : OMR ; advancing …
16
(
2023
)
3
,
pp. 1271-1289
Persistent link: https://www.econbiz.de/10014425904
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