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~subject:"Dienstleistungssektor"
~subject:"Leistungsbündel"
~subject:"Service quality"
~type_genre:"Systematic review"
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Reassessing the employment relationship
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Service work and service workers : exploring the dynamics of front-line service encounters
Ogbonna, Emmanuel
- In:
Reassessing the employment relationship
,
(pp. 375-400)
.
2011
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