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~subject:"Dienstleistungssektor"
~subject:"Regulierung"
~type_genre:"Article in journal"
~type_genre:"Conference proceedings"
~type_genre:"Übersichtsarbeit"
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Search: "Dienstleistungsqualität"
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Subject
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Dienstleistungssektor
Regulierung
Dienstleistungsqualität
13,681
Service quality
13,680
Customer satisfaction
5,161
Kundenzufriedenheit
5,161
Consumer behaviour
3,602
Konsumentenverhalten
3,602
Beziehungsmarketing
3,071
Relationship marketing
3,071
Quality management
1,737
Qualitätsmanagement
1,737
Financial audit
1,628
Wirtschaftsprüfung
1,628
Hospital
1,167
Krankenhaus
1,167
Health care
960
Gesundheitsversorgung
954
Customer service
908
Kundenservice
908
United States
898
USA
897
Service industry
809
Product quality
792
Produktqualität
792
Gesundheitswesen
771
Health care system
768
service quality
767
Beschwerdemanagement
701
Complaint management
701
Hotel industry
676
Hotellerie
676
Online retailing
581
Online-Handel
581
E-commerce
575
Electronic Commerce
574
Emotion
493
customer satisfaction
474
Gastronomie
457
Restaurant industry
457
India
448
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Online availability
All
Undetermined
545
Free
59
Type of publication
All
Article
919
Book / Working Paper
19
Type of publication (narrower categories)
All
Article in journal
Conference proceedings
Übersichtsarbeit
Aufsatz in Zeitschrift
931
Graue Literatur
64
Non-commercial literature
64
Working Paper
63
Aufsatz im Buch
60
Book section
60
Arbeitspapier
56
Hochschulschrift
30
Collection of articles of several authors
23
Sammelwerk
23
Thesis
19
Conference paper
15
Konferenzbeitrag
15
Aufsatzsammlung
14
Case study
9
Fallstudie
9
Konferenzschrift
6
Bibliografie enthalten
4
Bibliography included
4
Systematic review
4
Nachschlagewerk
3
Reference book
3
Amtsdruckschrift
2
Bibliografie
2
Collection of articles written by one author
2
Government document
2
Sammlung
2
Advisory report
1
Amtliche Publikation
1
Festschrift
1
Forschungsbericht
1
Guidebook
1
Gutachten
1
Handbook
1
Handbuch
1
Lehrbuch
1
Ratgeber
1
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Language
All
English
923
German
9
French
2
Italian
2
Dutch
1
Swedish
1
Author
All
Gustafsson, Anders
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Rahman, Zillur
5
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Knechel, W. Robert
4
Kowalkowski, Christian
4
O'Cass, Aron
4
Rust, Roland T.
4
Sousa, Rui
4
Tai, Yang-Fei
4
Talib, Faisal
4
Ukko, Juhani
4
Wirtz, Jochen
4
Witell, Lars
4
Wünderlich, Nancy V.
4
Anderson, Sidney
3
Barnes, Donald C.
3
Basu, Rana
3
Bhola, Prabha
3
Bowen, David E.
3
Chi, Nai-Wen
3
Grönroos, Christian
3
Hadwich, Karsten
3
Huang, Ming-hui
3
Huiskonen, Janne
3
Jaakkola, Elina
3
Johnson, Lester W.
3
Karatzas, Antonios
3
Karppinen, Henri
3
Kindström, Daniel
3
Le Nguyen Hau
3
Lee, Peter K. C.
3
Leyer, Michael
3
Mende, Martin
3
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Institution
All
OECD / International Transport Forum
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Published in...
All
The journal of services marketing
41
The service industries journal
31
Journal of retailing and consumer services
29
Journal of business research : JBR
25
Journal of service management
22
International journal of hospitality management
20
Journal of service research : JSR
19
Journal of service research
18
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of services and operations management
12
International journal of quality & reliability management
11
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
European journal of operational research : EJOR
9
International journal of quality and service sciences
9
Journal of the Academy of Marketing Science
9
Auditing : a journal of practice & theory
7
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Journal of air transport management
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Psychology & marketing
6
The accounting review : a publication of the American Accounting Association
6
International journal of auditing : IJA
5
International journal of business excellence
5
International journal of services technology and management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
The TQM journal : the international review of organizational improvement
5
Total quality management & business excellence
5
European journal of marketing
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
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ECONIS (ZBW)
938
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1
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938
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1
Mapping the service recovery research landscape : a bibliometric-based systematic review
Mir, Mahmood
;
Ashraf, Rohail
;
Syed, Tahir Abbas
;
Ali, Sara
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 2060-2087
Persistent link: https://www.econbiz.de/10014338470
Saved in:
2
Understanding and improving consumer reactions to service bots
Castelo, Noah
;
Boegershausen, Johannes
;
Hildebrand, …
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
4
,
pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
Saved in:
3
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
4
To be or not to be digital? : a bibliometric analysis of adoption of eHealth services
Cobelli, Nicola
;
Blasioli, Emanuele
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 299-331
Persistent link: https://www.econbiz.de/10014460349
Saved in:
5
Lean service : a contingency perspective
Fenner, Sophie
;
Netland, Torbjørn H.
- In:
Operations management research : OMR ; advancing …
16
(
2023
)
3
,
pp. 1271-1289
Persistent link: https://www.econbiz.de/10014425904
Saved in:
6
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
7
The effects of innovation types and customer participation on organizational performance in complex services
Samuelsson, Peter
- In:
European journal of marketing
57
(
2023
)
13
,
pp. 27-55
Persistent link: https://www.econbiz.de/10014448617
Saved in:
8
Analyzing effectiveness of service quality in Tirupattur post office toward postal life insurance (PLI) and rural postal life insurance (RPLI)
Rasadurai, Dakshayini
;
Raguraman, M.
- In:
International journal of financial engineering
10
(
2023
)
1
,
pp. 1-11
Persistent link: https://www.econbiz.de/10014251220
Saved in:
9
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
10
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
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