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Dubai
Beschwerdemanagement
9
Complaint management
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
9
Service quality
9
Beziehungsmarketing
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Relationship marketing
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Customer service
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Kundenservice
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Service recovery satisfaction
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service recovery satisfaction
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Mobile communications
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Mobilkommunikation
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Perceived justice
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Bank
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Consumer behaviour
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Justice
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Konsumentenverhalten
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Personal banking
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Privatkundengeschäft
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Service recovery
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Switching behaviour
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Wechselverhalten
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Bank services
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Banking industry
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Banking sector
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Complaint satisfaction
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Corporate reputation
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Customer exit
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Customers
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Distance learning
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Double Deviation
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E-commerce
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E-service
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E-service failure
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E-service recovery quality
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E-service recovery satisfaction
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ESQ
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Nadiri, Halil
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Diagnosing the impact of retail bank customers' perceived justice on their
service
recovery
satisfaction
and post-purchase behaviours : an empirical study in financial centre of mi...
Nadiri, Halil
- In:
Economic research
29
(
2016
)
1
,
pp. 193-216
Persistent link: https://www.econbiz.de/10012221585
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