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~subject:"E-Government"
~subject:"United States"
~type_genre:"Glossary included"
~type_genre:"Ratgeber"
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E-Government
United States
Dienstleistungsqualität
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Service quality
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ECONIS (ZBW)
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1
America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul
-
2010
Persistent link: https://www.econbiz.de/10003942364
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2
Service-Level-Management in der öffentlichen Verwaltung : Diagnose, Planung, Umsetzung ; [mit SLA-Mustervereinbarung]
Bonk, Markus
(
contributor
);
Bayer, Harald
(
contributor
)
-
2010
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003898614
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3
Improving healthcare using Toyota lean production methods : 46 steps for improvement
Chalice, Robert
-
2007
-
2. ed.
Persistent link: https://www.econbiz.de/10003414601
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4
Improving service quality in the global economy : achieving high performance in public and private sectors
Milakovich, Michael E.
-
2006
-
2. ed
Persistent link: https://www.econbiz.de/10002705291
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