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~subject:"E-service failure"
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E-service failure
Beschwerdemanagement
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Dienstleistungsqualität
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Kundenzufriedenheit
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service recovery satisfaction
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Perceived justice
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Chacko, Dony Peter
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International journal of quality and service sciences
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The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
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