//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"E-service recovery quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"service recovery satisfaction"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
E-service recovery quality
Beschwerdemanagement
9
Complaint management
9
Customer satisfaction
9
Dienstleistungsqualität
9
Kundenzufriedenheit
9
Service quality
9
Beziehungsmarketing
5
Relationship marketing
5
Customer service
4
Kundenservice
4
Service recovery satisfaction
4
service recovery satisfaction
4
Mobile communications
3
Mobilkommunikation
3
Perceived justice
3
Bank
2
Consumer behaviour
2
Justice
2
Konsumentenverhalten
2
Personal banking
2
Privatkundengeschäft
2
Service recovery
2
Switching behaviour
2
Wechselverhalten
2
Bank services
1
Banking industry
1
Banking sector
1
Complaint satisfaction
1
Corporate reputation
1
Customer exit
1
Customers
1
Distance learning
1
Double Deviation
1
Dubai
1
E-commerce
1
E-service
1
E-service failure
1
E-service recovery satisfaction
1
ESQ
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Chacko, Dony Peter
1
Jose, Ajay
1
Mathew, Sonia
1
Rejikumar G.
1
Thomas, Ajith K.
1
Published in...
All
International journal of quality and service sciences
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->