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~subject:"Einzelhandel"
~type_genre:"Aufsatz in Zeitschrift"
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Einzelhandel
Customer service
1,690
Kundenservice
1,690
Dienstleistungsqualität
923
Service quality
923
Customer satisfaction
803
Kundenzufriedenheit
803
Beziehungsmarketing
728
Relationship marketing
728
Consumer behaviour
604
Konsumentenverhalten
604
Beschwerdemanagement
289
Complaint management
289
Dienstleistungssektor
198
Service industry
198
Emotion
159
USA
131
United States
131
Retail trade
112
Arbeitsverhalten
110
Work behaviour
110
Services
101
Dienstleistung
97
Online retailing
84
Online-Handel
84
Arbeitszufriedenheit
80
Job satisfaction
80
Salespeople
80
Verkaufspersonal
80
Service recovery
72
customer service
72
E-commerce
69
Electronic Commerce
68
Quality management
68
Qualitätsmanagement
68
Customer integration
67
Kundenintegration
67
Service failure
59
Robot
55
Roboter
55
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Undetermined
63
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11
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Article
112
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Aufsatz in Zeitschrift
Article in journal
112
Hochschulschrift
12
Graue Literatur
9
Non-commercial literature
9
Thesis
8
Arbeitspapier
4
Working Paper
4
Aufsatz im Buch
3
Aufsatzsammlung
3
Book section
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Konferenzschrift
2
Bibliografie enthalten
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Schramm-Klein, Hanna
3
Steinmann, Sascha
3
Bolton, Ruth N.
2
Brengman, Malaika
2
Chiguvi, Douglas
2
Erasmus, Alet C.
2
Gauquier, Laurens de
2
Gelbrich, Katja
2
Gorst, Jonathan
2
Grewal, Dhruv
2
Gustafsson, Anders
2
Gäthke, Jana
2
Hellström, Daniel
2
Meyer, Tracy
2
Mortimer, Gary
2
Olsson, John
2
Powers, Thomas L.
2
Röding, Tobias
2
Tarasi, Crina O.
2
Vakulenko, Yulia
2
Voorhees, Clay M.
2
Wagner, Gerhard
2
Willems, Kim
2
Witell, Lars
2
Abbas, Haidar
1
Ahsan, Kamrul
1
Amorim, Pedro
1
Amos, Clinton
1
Andotra, Neetu
1
Angell, Robert J.
1
Apiradee Wongkitrungrueng
1
Arsalan Najmi
1
Autry, Chad W.
1
Ballantyne, Erica
1
Banh, Leonardo
1
Barnes, Donald C.
1
Basu, Preetam
1
Bayer, Steffen
1
Berg, Hanna
1
Bernon, Michael
1
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Journal of retailing and consumer services
13
Journal of retailing
7
International journal of physical distribution & logistics management : IJPD & LM
5
The international review of retail, distribution and consumer research
5
International journal of retail & distribution management
4
Journal of business research : JBR
4
Psychology & marketing
3
European journal of operational research : EJOR
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
International journal of consumer studies
2
International journal of physical distribution and logistics management
2
Journal of marketing theory and practice
2
Journal of service management
2
Omega : the international journal of management science
2
Services marketing quarterly
2
The journal of services marketing
2
British journal of management : BJM
1
Business strategy and the environment
1
Dutch journal of finance and management
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Electronic markets : the international journal on networked business
1
Employee relations
1
European journal of industrial engineering : EJIE
1
European retail research
1
Expert journal of marketing
1
Handelsforschung
1
ILR review : the journal of work and policy
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business and economics
1
International journal of business information systems : IJBIS
1
International journal of economics and accounting : IJEA
1
International journal of economics and business research
1
International journal of electronic commerce : IJEC
1
International journal of electronic customer relationship management : IJECRM
1
International journal of hospitality management
1
International journal of industrial organization
1
International journal of innovation and sustainable development : IJISD
1
International journal of logistics economics and globalisation
1
International journal of retail and distribution management
1
International journal of selection and assessment
1
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ECONIS (ZBW)
112
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1
Happy to see you : the positive effects of in-store service encounters on the satisfaction of older consumers
Berg, Hanna
;
Liljedal, Karina T.
;
Söderlund, Magnus
; …
- In:
The international review of retail, distribution and …
33
(
2023
)
5
,
pp. 479-493
Persistent link: https://www.econbiz.de/10014558954
Saved in:
2
New technology and in-store service encounters : an analysis of coping practices and work experiences among frontline employees
Bäckström, Kristina
- In:
The international review of retail, distribution and …
33
(
2023
)
5
,
pp. 494-518
Persistent link: https://www.econbiz.de/10014558955
Saved in:
3
Customer experience dimensions in last-mile delivery : an empirical study on unattended home delivery
Olsson, John
;
Hellström, Daniel
;
Vakulenko, Yulia
- In:
International journal of physical distribution and …
53
(
2023
)
2
,
pp. 184-205
Persistent link: https://www.econbiz.de/10014252353
Saved in:
4
The nexus between customer service platforms (SMS) and customer satisfaction in the retail clothing stores
Chiguvi, Douglas
-
2023
Persistent link: https://www.econbiz.de/10014281623
Saved in:
5
Strategies and practices to reduce the ecological impact of product returns : an environmental sustainability framework for multichannel retail
Zhang, Danni
;
Frei, Regina
;
Wills, Gary
;
Gerding, Enrico
; …
- In:
Business strategy and the environment
32
(
2023
)
7
,
pp. 4636-4661
Persistent link: https://www.econbiz.de/10014441635
Saved in:
6
Unleashing the digital building bricks
Muschkiet, Michel
;
Wulfert, Tobias
;
Woroch, Robert
; …
- In:
Electronic markets : EM ; the international journal of …
33
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014374892
Saved in:
7
A cross-national service strategy to manage product returns : e-tailers' return policies and the legitimating role of the institutional environment
Gäthke, Jana
;
Gelbrich, Katja
;
Chen, Shan
- In:
Journal of service research
25
(
2022
)
3
,
pp. 402-421
Persistent link: https://www.econbiz.de/10013395973
Saved in:
8
Customer expectations of unattended grocery delivery services : mapping forms and determinants
Olsson, John
;
Osman, Mary Catherine
;
Hellström, Daniel
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013552634
Saved in:
9
Penalty and threshold optimisation of the retailer - vendor return contracts for contract re-negotiation in retail reverse supply chains
Coskun, Mehmet Erdem
;
Hassini, Elkafi
- In:
European journal of industrial engineering : EJIE
18
(
2024
)
3
,
pp. 303-333
Persistent link: https://www.econbiz.de/10014545319
Saved in:
10
How to infuse mobile technologies in frontline service encounters? : an experimental analysis of customer perceptions of service competence
Röding, Tobias
;
Wagner, Gerhard
;
Steinmann, Sascha
; …
- In:
The international review of retail, distribution and …
34
(
2024
)
2
,
pp. 183-200
Persistent link: https://www.econbiz.de/10014559011
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