Hadid, Wael; Mansouri, S. Afshin; Gallear, David - In: International Journal of Operations & Production Management 36 (2016) 6, pp. 618-642
Purpose – The purpose of this paper is to contribute to the ongoing debate about the effectiveness of lean practices in the service sector. Design/methodology/approach – This paper examines the impact of lean service on firm operational and financial performance. Exploratory factor analysis...