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~subject:"Fluggesellschaft"
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Fluggesellschaft
Consumer behaviour
14
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Beziehungsmarketing
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Tuzovic, Sven
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Finsterwalder, Jörg
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Kuppelwieser, Volker G.
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Simpson, Merlin C.
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Journal of retailing and consumer services
1
The journal of services marketing
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ECONIS (ZBW)
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From "free" to fee : acceptability of airline ancillary fees and the effects on customer behavior
Tuzovic, Sven
;
Simpson, Merlin C.
;
Kuppelwieser, Volker G.
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 98-107
Persistent link: https://www.econbiz.de/10010338621
Saved in:
2
Frequent (flier) frustration and the dark side of word-of-web : exploring online dysfunctional behavior in online feedback forums
Tuzovic, Sven
- In:
The journal of services marketing
24
(
2010
)
6
,
pp. 446-457
Persistent link: https://www.econbiz.de/10008749365
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