Creemers, Stefan (contributor); … - 2007
structure, sources of variability and patient flow times.
Topic areas: health care, performance measurement, capacity management … Leuven,
Naamsestraat 69, 3000 Leuven, Belgium.
ABSTRACT
The performance of healthcare systems in terms of patient flow times …, and Parasuraman, 2004). In addition,
patient flow times play an increasingly important role in today’s healthcare systems …