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~subject:"Handelsmarketing"
~subject:"Service quality"
~type_genre:"Collection of articles written by one author"
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Search: subject_exact:"After-Sales-Management"
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Handelsmarketing
Service quality
Customer service
16
Kundenservice
16
Dienstleistungsqualität
5
Consumer behaviour
4
Emotion
4
Konsumentenverhalten
4
Online retailing
4
Online-Handel
4
Verbraucherverhalten
4
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
3
Beschwerdemanagement
2
Complaint management
2
Data protection
2
Datenschutz
2
Deutschland
2
Dienstleistung
2
Digitalisierung
2
Electronic Commerce
2
Experiment
2
Germany
2
Kundenbetreuung
2
Kundenmanagement
2
Theorie
2
Theory
2
Arbeitsmobilität
1
B-to-B-Marketing
1
Bank
1
Beschwerde
1
Betrieblicher Konflikt
1
Betriebliches Bildungsmanagement
1
Big Data
1
Big data
1
Brand community
1
Bundling strategy
1
Business process management
1
Business-to-business marketing
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Collection of articles written by one author
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923
Aufsatz in Zeitschrift
923
Aufsatz im Buch
53
Book section
53
Hochschulschrift
34
Thesis
24
Graue Literatur
18
Non-commercial literature
18
Collection of articles of several authors
12
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10
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10
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9
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9
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5
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4
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4
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4
Bibliografie enthalten
3
Bibliography included
3
Conference paper
2
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2
Konferenzbeitrag
2
Accompanied by computer file
1
Elektronischer Datenträger als Beilage
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English
5
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Buhl, Hans Ulrich
1
Jerger, Christina
1
Krämer, Tobias
1
Lechner, Andreas
1
Luo, Jifeng
1
Sarikaya, Serkan
1
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ECONIS (ZBW)
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
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2
Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
-
2019
Persistent link: https://www.econbiz.de/10012024687
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3
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
Saved in:
4
The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
-
2015
Persistent link: https://www.econbiz.de/10011312793
Saved in:
5
Essays on the economics of electronic commerce
Luo, Jifeng
-
2008
Persistent link: https://www.econbiz.de/10011573251
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