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~subject:"Higher education institution"
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Search: isPartOf:"International Journal of Quality and Service Sciences"
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Higher education institution
Service quality
137
Quality management
114
Dienstleistungsqualität
111
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81
Customer satisfaction
78
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64
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Organisatorischer Wandel
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Performance-Messung
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Quality improvement
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Linnanen, Lassi
2
Marttila, Esa
2
Nenadál, Jaroslav
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Vauterin, Johanna Julia
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Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Al-Kilani, Mohammad Hani
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Al-Refai, Abd Al-Aziz Hamed
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Andor, György
1
Batt-Rawden, Victoria Helen
1
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1
Evenstad, Solveig Beyza Narli
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Fredriksson, Maria
1
Grønholdt, Lars
1
Hairuddin Mohd Ali
1
Jamil, Sameeha Mohd
1
Jian Pei Kong
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Lapina, Inga
1
Lee Heng Wei
1
Lien, Gudbrand
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Lilja, Johan
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Muskat, Birgit
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Saravanan Raman
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Slåtten, Terje
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Su Mi Dahlgaard-Park, Prof Jens J. Dahlgaard, Professor
1
Subhaseni Chinniah
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Sunder, M. Vijaya
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Tan, Adrian Heng Tsai
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International journal of quality and service sciences
18
International Journal of Quality and Service Sciences
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ECONIS (ZBW)
18
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1
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Al-Refai, Abd Al-Aziz Hamed
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
2
The relationship between students' psychological capital, social-contextual factors and study-related outcomes : an empirical study from higher education in Norway
Slåtten, Terje
;
Lien, Gudbrand
;
Batt-Rawden, Victoria Helen
- In:
International journal of quality and service sciences
15
(
2023
)
1
,
pp. 17-33
Persistent link: https://www.econbiz.de/10014315021
Saved in:
3
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
4
Perceived quality of administrative services and its consequences on students' behavioral intentions
Al-Kilani, Mohammad Hani
;
Twaissi, Naseem
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10011650531
Saved in:
5
Building quality culture in higher education
Lycke, Liselott
;
Tano, Ingrid
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 331-346
Persistent link: https://www.econbiz.de/10011772122
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6
Peer review of teaching at the Budapest University of Technology and Economics Faculty of Economic and Social Sciences
Tóth, Zsuzsanna Eszter
;
Andor, György
;
Árva, Gábor
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 402-424
Persistent link: https://www.econbiz.de/10011772145
Saved in:
7
Quality of higher education : International students' satisfaction and learning experience
Lapina, Inga
;
Roga, Renãte
;
Müürsepp, Peeter
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10011623910
Saved in:
8
Organizational change as student project
Oxenswärdh, Anette
;
Fredriksson, Maria
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 428-437
Persistent link: https://www.econbiz.de/10011624070
Saved in:
9
Lean Six Sigma in higher education institutions
Sunder, M. Vijaya
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 159-178
Persistent link: https://www.econbiz.de/10011587074
Saved in:
10
A systematic review of quality of student experience in higher education
Tan, Adrian Heng Tsai
;
Muskat, Birgit
;
Zehrer, Anita
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 209-228
Persistent link: https://www.econbiz.de/10011587121
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