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~subject:"Hospital"
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Search: person:"Anna S. Mattila"
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Hospital
Consumer behaviour
98
Konsumentenverhalten
98
Dienstleistungsqualität
40
Service quality
40
Customer satisfaction
38
Kundenzufriedenheit
38
Beziehungsmarketing
37
Relationship marketing
37
Beschwerdemanagement
24
Complaint management
24
Hotel industry
22
Hotellerie
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Gastronomie
21
Restaurant industry
21
USA
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United States
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Corporate social responsibility
20
Corporate Social Responsibility
19
Emotion
17
Preismanagement
14
Pricing strategy
14
Experiment
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Gastgewerbe
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Hospitality industry
13
Customer service
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Kundenservice
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Advertising effects
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Gender
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Internet marketing
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Online-Marketing
8
Viral marketing
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Virales Marketing
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Werbewirkung
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CSR
7
Geschlecht
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Kundenbindungsprogramm
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Loyalty program
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Advertising
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Firm performance
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English
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Mattila, Anna S.
5
McGinley, Sean
2
Aattila, Anna S.
1
Dai, Weiqi
1
Damaske, Sarah
1
Gao, Yixing
1
Mao, Zhenxing
1
Miao, Li
1
O'Neill, John
1
Self, Timothy T.
1
Wang, Chen-Ya
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Yang, Wan
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Zhao, Xinyuan
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International journal of hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
International journal of revenue management : IJRM
1
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ECONIS (ZBW)
6
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1
Deciding to stay : a study in hospitality managerial grit
McGinley, Sean
;
Mattila, Anna S.
;
Self, Timothy T.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 858-869
Persistent link: https://www.econbiz.de/10012230392
Saved in:
2
The impact of status seeking on consumers' word of mouth and product preference-a comparison between luxury hospitality services and luxury goods
Yang, Wan
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
1
,
pp. 3-22
Persistent link: https://www.econbiz.de/10011632984
Saved in:
3
An examination of popular pricing and price framing techniques in the hospitality industry and directions for future research
Mattila, Anna S.
;
Gao, Yixing
- In:
International journal of revenue management : IJRM
9
(
2016
)
2/3
,
pp. 175-185
Persistent link: https://www.econbiz.de/10011610465
Saved in:
4
How does social capital influence the hospitality firm's financial performance? : the moderating role of entrepreneurial activities
Dai, Weiqi
;
Mao, Zhenxing
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 42-55
Persistent link: https://www.econbiz.de/10011413942
Saved in:
5
A grounded theory approach to developing a career change model in hospitality
McGinley, Sean
;
O'Neill, John
;
Damaske, Sarah
;
Mattila, …
- In:
International journal of hospitality management
38
(
2014
),
pp. 89-98
Persistent link: https://www.econbiz.de/10010364567
Saved in:
6
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
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