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Hospitality industry
Consumer behaviour
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Brand management
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China
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Dienstleistungsqualität
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social exclusion
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Chan, Elisa K. Y.
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Su, Lei
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Wan, Lisa C.
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International journal of hospitality management
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When will customers care about service failures that happened to strangers? : the role of personal similarity and regulatory focus and its implication on service evaluation
Wan, Lisa C.
;
Chan, Elisa K. Y.
;
Su, Lei
- In:
International journal of hospitality management
30
(
2011
)
1
,
pp. 213-220
Persistent link: https://www.econbiz.de/10008821952
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