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~subject:"Hotellerie"
~subject:"Innovation"
~subject:"Relationship marketing"
~type_genre:"Case study"
~type_genre:"Fallstudie"
~type_genre:"Ratgeber"
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Search: "Dienstleistungsqualität"
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Hotellerie
Innovation
Relationship marketing
Dienstleistungsqualität
168
Service quality
168
Qualitätsmanagement
31
Quality management
28
Beziehungsmarketing
27
Customer satisfaction
27
Kundenzufriedenheit
27
Deutschland
20
Germany
20
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17
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17
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9
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9
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8
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Success factor
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8
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7
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Messung
7
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Performance-Messung
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Taiwan
7
Electronic Banking
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Electronic banking
6
China
5
Corporate culture
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12
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Case study
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3,706
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3,706
Aufsatz im Buch
214
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214
Hochschulschrift
105
Graue Literatur
88
Non-commercial literature
88
Thesis
87
Working Paper
59
Arbeitspapier
56
Collection of articles of several authors
34
Sammelwerk
34
Conference paper
28
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28
Bibliografie enthalten
26
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26
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24
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7
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7
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7
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6
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5
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3
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2
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2
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2
Fallstudiensammlung
2
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2
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2
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2
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2
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31
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8
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Dabestani, Reza
2
Shahin, Arash
2
Shirouyehzad, Hadi
2
Smith, Alan D.
2
Ahlert, Martin
1
Al-Hakmani, Ali
1
Altinay, Levent
1
Arabzad, S. Mohammad
1
Aryanezhad, Mir-Bahador
1
Aziz, Nisar Ahmed
1
Balbastre-Benavent, Francisco
1
Baron, Steve
1
Beck, Johann
1
Beck, Norbert
1
Bravo Sánchez, Carlos
1
Bremecker, Michael
1
Bruhn, Manfred
1
Bungay Stanier, Michael
1
Caruana, Albert
1
Chahal, Hardeep
1
Chen, Li-fei
1
Chuancharoen, Supakij
1
Cram, Tony
1
Crepaz, Marc-Philipp
1
Crisafulli, Benedetta
1
Cudney, Elizabeth A.
1
Egg, Gerrit
1
Evers, Jan
1
Gummesson, Evert
1
Harris, Kim
1
Hilton, Toni
1
Hsieh, J. J. Po-An
1
Hsieh, Ling-Feng
1
Hübner, Sabine
1
Iacobucci, Dawn
1
Kanchana, Rapee
1
Kanellopoulos, Dimitris
1
Krüger, Ulrich
1
Kumari, Neetu
1
Laine, Teemu
1
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International journal of services and operations management
3
Management research review
2
Tourism management : research, policies, practice
2
Corporate brand and corporate reputation
1
Financial institutions and development
1
International journal of business information systems : IJBIS
1
International journal of business innovation and research
1
International journal of management & enterprise development : IJMED
1
International journal of productivity and quality management : IJPQM
1
Journal of travel and tourism marketing
1
Management information systems : mis quarterly
1
Managing service quality : MSQ ; an international journal
1
Marketing through minefields
1
Meffert Marketing Edition
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Quality management journal : QMJ
1
Schriften des Institut für Finanzdienstleistungen e.V.
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service business : an international journal
1
Services marketing cases in emerging markets : an asian perspective
1
Strategic change : SC ; briefings in entrepreneurial finance
1
The brilliant series
1
The journal of brand management : an international journal
1
The journal of business & industrial marketing
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
39
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1
Managing customer complaints : the case of Imperial Orchid Hotels in Thailand
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 35-43)
.
2017
Persistent link: https://www.econbiz.de/10011537859
Saved in:
2
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
3
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
4
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
5
An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10009745032
Saved in:
6
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
7
Encouraging CRM systems usage : a study among bank managers
Vella, Joseph
;
Caruana, Albert
- In:
Management research review
35
(
2012
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10009501072
Saved in:
8
Impact of user satisfaction with mandated CRM use on employee service quality
Hsieh, J. J. Po-An
;
Rai, Arun
;
Petter, Stacie
;
Zhang, Ting
- In:
Management information systems : mis quarterly
36
(
2012
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10009680791
Saved in:
9
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
10
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
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