Khanam, Suby; Siddiqui, Jamshed; Talib, Faisal - In: International Journal of Applied Management Sciences … 3 (2016) 1, pp. 11-29
The rapid emergence of the ICT (Information Communication and Technology) industry gives the high quality services and products to the customers. Effective execution of TQM (Total Quality Management) and IT (Information Technology) together brings many profits in the Indian ICT industry....