Ikerionwu, Charles; Edgar, David; Gray, Edwin - In: Business Process Management Journal 23 (2017) 5, pp. 897-917
Purpose The decision to operate BPO-IT organisational model by a business process outsourcing (BPO) service provider has far reaching benefits. The purpose of this paper is to develop a service provider’s BPO-IT framework that provides in-house IT function (software) required to process client...