Shermin, Nishat; Rahaman, Nafiz - In: Journal of urban management 10 (2021) 3, pp. 230-241
) services. The situation for the urban slum dwellers and low-income group clusters are becoming worse. Lack of health and … Ranarmath slum and the Khema slum of Khulna city, Bangladesh. The SERVQUAL model has been used to identify the quality of … two slums reveals that one slum lacks Assurance and Empathy, where the other slum lacks Tangibility and Responsiveness …