Kwon, Hyeog-in; Baek, Bo-Hyun; Jeon, Yong-Su; Kim, Ye-Lin; … - In: Cogent business & management 8 (2021) 1, pp. 1-25
key factors categorized through focus group interviews with 13 experts. The analytic hierarchy process was used to derive … weights for each factor to rank the level of importance. The results revealed the key factors of service design methodology …