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~subject:"Innovation"
~subject:"Relationship marketing"
~subject:"Taiwan"
~type_genre:"Case study"
~type_genre:"Fallstudie"
~type_genre:"Ratgeber"
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Search: "Dienstleistungsqualität"
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Innovation
Relationship marketing
Taiwan
Dienstleistungsqualität
168
Service quality
168
Qualitätsmanagement
31
Quality management
28
Beziehungsmarketing
27
Customer satisfaction
27
Kundenzufriedenheit
27
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20
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17
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3,481
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190
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98
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86
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86
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56
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54
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34
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Smith, Alan D.
2
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1
Al-Hakmani, Ali
1
Altinay, Levent
1
Aziz, Nisar Ahmed
1
Baron, Steve
1
Beck, Johann
1
Beck, Norbert
1
Bravo Sánchez, Carlos
1
Bremecker, Michael
1
Bruhn, Manfred
1
Bungay Stanier, Michael
1
Caruana, Albert
1
Chahal, Hardeep
1
Chan, Ya-hui
1
Chen, H. T.
1
Chen, K. S.
1
Chen, Li-fei
1
Chen, Ling-hsiu
1
Chen, Lu-fang
1
Cheng, Lee-joy
1
Chuancharoen, Supakij
1
Cram, Tony
1
Crepaz, Marc-Philipp
1
Cudney, Elizabeth A.
1
Egg, Gerrit
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Iacobucci, Dawn
1
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1
Krüger, Ulrich
1
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1
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1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
International journal of services and operations management
2
Management research review
2
Tourism management : research, policies, practice
2
Corporate brand and corporate reputation
1
Financial institutions and development
1
International journal of business innovation and research
1
International journal of management & enterprise development : IJMED
1
Journal of travel and tourism marketing
1
Management information systems : mis quarterly
1
Managing service quality : MSQ ; an international journal
1
Marketing through minefields
1
Meffert Marketing Edition
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Public management review
1
Quality management journal : QMJ
1
Schriften des Institut für Finanzdienstleistungen e.V.
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service business
1
Strategic change : SC ; briefings in entrepreneurial finance
1
The brilliant series
1
The journal of brand management : an international journal
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
39
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1
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
2
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
3
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
4
Encouraging CRM systems usage : a study among bank managers
Vella, Joseph
;
Caruana, Albert
- In:
Management research review
35
(
2012
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10009501072
Saved in:
5
Applying a revised SQPM in the Define Step of Six Sigma and a case study
Chen, K. S.
;
Chen, H. T.
;
Lin, C. L.
- In:
Total quality management & business excellence : an …
23
(
2012
)
3
,
pp. 309-324
Persistent link: https://www.econbiz.de/10009553694
Saved in:
6
A framework for the selection of Six Sigma projects in services : case studies of banking and health care services in Taiwan
Hsieh, Ying-jiun
;
Huang, Lan-ying
;
Wang, Chi-tai
- In:
Service business
6
(
2012
)
2
,
pp. 243-264
Persistent link: https://www.econbiz.de/10009534895
Saved in:
7
Impact of user satisfaction with mandated CRM use on employee service quality
Hsieh, J. J. Po-An
;
Rai, Arun
;
Petter, Stacie
;
Zhang, Ting
- In:
Management information systems : mis quarterly
36
(
2012
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10009680791
Saved in:
8
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
9
Understanding e-learning service quality of a commercial bank by using Kano's model
Chen, Ling-hsiu
;
Kuo, Ying-feng
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 99-116
Persistent link: https://www.econbiz.de/10008986641
Saved in:
10
Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Tsai, Ming-chun
;
Chen, Lu-fang
;
Chan, Ya-hui
;
Lin, Shu-ping
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 941-956
Persistent link: https://www.econbiz.de/10009504079
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