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~subject:"Innovation"
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Innovation
Service quality
29
Dienstleistungsqualität
28
Consumer behaviour
24
Konsumentenverhalten
21
Relationship marketing
21
Beziehungsmarketing
19
Customer satisfaction
16
Kundenzufriedenheit
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12
Service industry
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Customer experience
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Betriebliche Wertschöpfung
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Complaint management
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Gesundheitsversorgung
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Value creation
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Australia
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Dienstleistung
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Kundenservice
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Customer value
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Service innovation
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Kundenintegration
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Australien
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McColl-Kennedy, Janet R.
4
Aksoy, Lerzan
1
Andreassen, Tor Wallin
1
Brady, Michael K.
1
Colurcio, Maria
1
Edvardsson, Bo
1
Gustafsson, Anders
1
Hogan, Suellen J.
1
Kristensson, Per
1
Lervik-Olsen, Line
1
Parasuraman, A.
1
Salunke, Sandeep
1
Sirianni, Nancy J.
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Soutar, Geoffrey N.
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Sweeney, Jillian C.
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Weerawardena, Jay
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Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of service management
1
The journal of services marketing
1
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ECONIS (ZBW)
4
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The central role of knowledge integration capability in service innovation-based competitive strategy
Salunke, Sandeep
;
Weerawardena, Jay
;
McColl-Kennedy, …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 144-156
Persistent link: https://www.econbiz.de/10011990749
Saved in:
2
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
4
Reconceptualizing professional service firm innovation capability : scale development
Hogan, Suellen J.
;
Soutar, Geoffrey N.
;
McColl-Kennedy, …
- In:
Industrial marketing management : the international …
40
(
2011
)
8
,
pp. 1264-1273
Persistent link: https://www.econbiz.de/10009410664
Saved in:
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