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~subject:"Job satisfaction"
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Job satisfaction
Consumer behaviour
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Hotel industry
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Hotellerie
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25
Restaurant industry
25
Dienstleistungsqualität
23
Service quality
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Beziehungsmarketing
18
Relationship marketing
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Customer satisfaction
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Kundenzufriedenheit
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Krankenhaus
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Luxusgüter
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Wein
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Wine
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Firm performance
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Gastgewerbe
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Ma, Emily Jintao
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Wang, Yao-Chin
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Abbott, JéAnna Lanza
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Cai, Zhenyao
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Chen, Ziguang
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Delegach, Marianna
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Du, Juan
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Gong, Taeshik
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Griessmair, Michele
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Linuesa-Langreo, Jorge
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Liu, Siqi
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Lucas, Anthony F.
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Masuda, Hisashi
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Milliman, John F.
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Qu, Hailin
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Ruiz-Palomino, Pablo
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The Cornell hospitality quarterly
13
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ECONIS (ZBW)
13
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1
Effects of internal and external CSR on supportive and harmful employee attitudes
Kim, Jungsun
;
Milliman, John F.
;
Lucas, Anthony F.
- In:
The Cornell hospitality quarterly
64
(
2023
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10014229654
Saved in:
2
Compassion in hotels : does person-organization fit lead staff to engage in compassion-driven citizenship behavior?
Zoghbi-Manrique-de-Lara, Pablo
;
Ruiz-Palomino, Pablo
; …
- In:
The Cornell hospitality quarterly
64
(
2023
)
4
,
pp. 473-484
Persistent link: https://www.econbiz.de/10014381540
Saved in:
3
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
Saved in:
4
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Saved in:
5
Reenergizing through angel customers : cross-cultural validation of customer-driven employee citizenship behavior
Ma, Emily Jintao
;
Wang, Yao-Chin
;
Qu, Hailin
- In:
The Cornell hospitality quarterly
63
(
2022
)
3
,
pp. 334-349
Persistent link: https://www.econbiz.de/10013387202
Saved in:
6
Corporate social responsibility and individual outcomes : the mediating role of gratitude and compassion at work
Guzzo, Renata F.
;
Wang, Xingyu
;
Abbott, JéAnna Lanza
- In:
The Cornell hospitality quarterly
63
(
2022
)
3
,
pp. 350-368
Persistent link: https://www.econbiz.de/10013387211
Saved in:
7
Authentic leadership and engaging employees : a moderated mediation model of leader-member exchange and power distance
Du, Juan
;
Ma, Emily Jintao
;
Lin, Xinyue
;
Wang, Yao-Chin
- In:
The Cornell hospitality quarterly
63
(
2022
)
4
,
pp. 479-489
Persistent link: https://www.econbiz.de/10013387223
Saved in:
8
Service priority climate and service performance among hospitality employees : the role of emotional labor and workload pressure
Vashdi, Dana R.
;
Katz-Navon, Tal
;
Delegach, Marianna
- In:
The Cornell hospitality quarterly
63
(
2022
)
4
,
pp. 504-518
Persistent link: https://www.econbiz.de/10013387226
Saved in:
9
Change management communication : the role of meaningfulness, leadership brand authenticity, and gender
Shulga, Lenna V.
- In:
The Cornell hospitality quarterly
62
(
2021
)
4
,
pp. 498-515
Persistent link: https://www.econbiz.de/10012624102
Saved in:
10
Psychological diversity climate, organizational embeddedness, and turnover intentions : a conservation of resources perspective
Jolly, Phillip M.
;
Self, Timothy T.
- In:
The Cornell hospitality quarterly
61
(
2020
)
4
,
pp. 416-431
Persistent link: https://www.econbiz.de/10012307848
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