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~subject:"Konsumentenverhalten"
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
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Search: person:"Prybutok, Victor R."
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Konsumentenverhalten
Kundenzufriedenheit
Dienstleistungsqualität
39
Service quality
39
Customer satisfaction
24
Consumer behaviour
20
Quality management
14
Qualitätsmanagement
14
Beziehungsmarketing
12
Relationship marketing
12
Fast-food industry
8
Schnellgastronomie
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service quality
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English
33
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Prybutok, Victor R.
33
Harun, Ahasan
7
Prybutok, Gayle
7
Qin, Hong
7
Boakye, Kwabena G.
6
Blankson, Charles
5
Wen, Chao
3
Fang, Jiaming
2
Hossain, Muhammad Muazzem
2
Liu, Xiaotong
2
Peak, Daniel A.
2
Randall, Wesley S.
2
Rokonuzzaman, Md
2
Senn, William D.
2
Visinescu, Lucian L.
2
Zhang, Xiaoni
2
Abdullah, ABM
1
Al-Emran, Md
1
Boonme, Kittipong
1
David, Alsius
1
Dinulescu, Catalin C.
1
George, Benjamin
1
Gravier, Michael J.
1
Jones, Mary C.
1
Kochan, Cigdem Gonul
1
Kwon, Junhyuk
1
Landrum, Hollis
1
McGinnis, Thomas C.
1
Natesan, Prathiba
1
Ofori, Kwame Simpe
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Paswan, Audhesh K.
1
Pourreza, Saba
1
Rokonuzzaman, Md.
1
Rubino, Edoardo
1
Sidorova, Anna
1
Strutton, David
1
Talukder, Majharul
1
Tran, Huguette
1
Zhao, Qilan
1
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Quality management journal : QMJ
11
Journal of retailing and consumer services
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of services and standards
2
International journal of services and standards : IJSS
2
Journal of decision systems
2
Journal of electronic commerce research : JECR
2
IEEE transactions on engineering management : EM
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
Journal of marketing theory and practice
1
Journal of strategic marketing
1
Socio-economic planning sciences : the international journal of public sector decision-making
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The international journal of logistics management
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ECONIS (ZBW)
33
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1
Emotional connection and customer orientation as moderators in improving the customer satisfaction-behavioral intention link : a moderated moderation service model
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Randall, Wesley S.
- In:
Quality management journal : QMJ
30
(
2023
)
3
,
pp. 153-167
Persistent link: https://www.econbiz.de/10014333431
Saved in:
2
A higher education student service quality and satisfaction model
Senn, William D.
;
Boonme, Kittipong
;
Prybutok, Gayle
; …
- In:
International journal of services and standards : IJSS
13
(
2019
)
1/2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10012285546
Saved in:
3
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
4
Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 83-100
Persistent link: https://www.econbiz.de/10012309488
Saved in:
5
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
6
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
7
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
8
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
9
A correlated uniqueness model of service quality measurement among users of cloud-based service platforms
Boakye, Kwabena G.
;
Natesan, Prathiba
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012269013
Saved in:
10
An investigation into the link between consumer's product involvement and store loyalty : the roles of shopping value goals and information search as the mediating factors
Rokonuzzaman, Md
;
Harun, Ahasan
;
Al-Emran, Md
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132265
Saved in:
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